Issues uploading images

  • Resolved amymcdesign

    (@amymcdesign)


    7 months ago

    Hi There,

    When I try an upload a photo for a product I get this error message: File type not valid

    In the PPOM fields for that product the file types allowed are: jpg,pdf,png,jpeg

    I’ve attached a screenshot of the upload your image settings.

    How can I fix this issue?

    Thank you,

    Amy

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • gadgetviper

    (@gadgetviper)

    I also have the exact same issue, hope there is a response

    halalan

    (@halalan)

    I also have the same issue with the latest update, I had to ROLL BACK my version of PPOM to a earlier version to get it to work. I hope they fix whatever the simple BUG is!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hello?@amymcdesign, @halalan, & @gadgetviper,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    Unfortunately, we cannot provide a specific timeline for when this issue will be resolved. Again, we apologize for the inconvenience and thank you for your patience.

    halalan

    (@halalan)

    Thanks for the follow up, we look forward to the soon to be updated fix.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @halalan,

    Sure, our development team will address it as soon as possible.

    If you need help with any other premium feature, feel free to contact us on the dedicated channels – https://themeisle.com/contact/.

    Best regards,

    Andreea

    Thread Starter amymcdesign

    (@amymcdesign)

    Hi there,

    Thanks for the responses.
    The latest update to version 32.0.20 has fixed the issue for me.

    Thanks for your help.

    Amy

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi Amy,

    ?Glad to hear you got it working.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)
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