Not synced – Syncable

Hello @fierceknockouts

Thank you for reaching out to us, we are here to help.

The most common cause for this to occur, is when you have assigned a tax class to a product that is not completely configured. You can check this by going to the product, finding out what tax class it uses, then go to the WooCommerce > Settings > Tax and check the tax class tab, to see if there is any entry populated with the tax class rates. If it is empty, you need to press “Insert row” and add any details that are required.

If this is not the cause of your problem, you might want to share some screenshot of all settings that you use and details of your products. Maybe it is caused by something else, but we need to have a look to find out what that could be. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Let me know if this helped you resolve the issue or if you require additional support.

Kind regards,
Joost

It’s not working and the link you gave me doesn’t work so I can’t open up a ticket.

Additionally, some products I have removed appear in my device and the quantities and prices are off. I have reset the device to the manufacturer reset. The device isn’t shutting down any more but I can’t keep up inventory with my quantities and prices being the way they are right now.

Hello @fierceknockouts

Sorry to hear about the problems you are facing. I have just tested the link, and it does go to the website. I have also tested creating a private support ticket via the instructions shown there, and that also works as expected. Maybe you should try using another web browser (I would always advise trying Chrome)?

The functioning of the device is not something that I can support. Our team/company only creates and supports the WordPress plugin, so anything that occurs between the WooCommerce site and the Zettle web interface can be related to a problem that our plugin can cause. For issues with a non-responding device, you need to contact Zettle directly.

At this moment, I don’t have many details I can use to provide you any other advice. Please try again to open a private engagement, or provide some screenshots here that show your settings of the described pages. It would also help to get more details on your attempts to fix this; what did do, what did you see?

Pending your response.

Kind regards,
Joost

Hello,

Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

Kind regards,
Joost