Theme not showing – new install

Have you activated any hotlinking protection on your site?

No not intentionally. I have just followed the standard wordpress instalation.

Contacted my hosting provider who has confirmed that priorities for my SQL database and everything else is set correctly.

Contact them again. Currently, you don’t have the correct permissions on the wp-content folder.

Ok, thank you very much. I will contact them again today.

So, my hosting provider tells me:

‘It does comes down to the fact that we run suExec on our hosting service. What this does is it makes the application run at the same level as the FTP user. This will cause issues with things like settings themes etc as it tries to change the permissions as if it was the owner of the whole web server. if you do a search for “WordPress suExec” you will find many guides on how to get your install working correctly and having themes etc running on your site.’

I have found some conflicting information on how to do this but is there a simple and easy way forward?

Thanks

https://www.ads-software.com/support/topic/suexec?replies=2

Thanks for getting back to me and apologies for having to post again but this seems to be getting the better of my limited technical ability and I though it was going to be so straight forward!

I need to make amendments to my standard wordpress configuration to account for my hosting company running suExec on its server. The post above suggests I need to:

1. Make sure that the owner and group are correct on all the files/folders in your docroot. As far as I can there is no problem with this.
2. Make sure the permissions of the files/folders are correct. Like the docroot folder is 751 or 755, the php files are 644, and check the php interpreter. I understand that I have no access to permissions and this is the root cause of my problem. If I change individual files through my FTP client (filezilla) it just changes them straight back. I cannot change anything through phpMyAdmin as it is set at ‘no permissions’.
3. Set up logging for Apache and that will tell u quickly what u need to do. Not sure where I would need to start to do this.
4. It may just be a simple matter of modifying your httpd.conf file settings like max servers. Not sure where I would need to start to do this.
5. It could be that the system is setup to allow the nobody user that runs Apache to have much larger limits like how many processes and files are allowed open at one time- when using suexec the server will run as the user who owns the docroot, and that user might have much more restrictive limits. I don’t think this is the problem.

My hosting company have giving me this example of a wordpress site being successfully used with them https://www.spexis.me

Are there any steps (in relative lay man terms) I can follow to get back on track with my install?

Apologies for being technically inept but I normally spend my time focusing on content and this is the first new web build I have attempted from the beginning.

I will try and look at this fresh on the weekend now but any help would be much appreciated!

I understand that I have no access to permissions and this is the root cause of my problem. If I change individual files through my FTP client (filezilla) it just changes them straight back. I cannot change anything through phpMyAdmin as it is set at ‘no permissions’.

Ask your hosts to check and if necessary set up the correct permissions for you.

Not sure where I would need to start to do this.

One for your hosts again. And ditto for point 4.

My hosting company have giving me this example of a wordpress site being successfully used with them https://www.spexis.me

Have you considered contacting the owners of the site and asking them if they had any initial problem?
https://www.spexis.me/contact/

esmi – your quick response is impressive and much appreciated. I will follow these steps.

I hope you get it sorted. If not, post again and we’ll try to get some more eyes on it.

Unfortunately it’s still not working out for me.

I have contacted https://www.spexis.me who have confirmed that:

? They are using the same hosting company, Linux package plus SQL database as me.
? They followed WordPress’ 5 minutes install and it worked straight away.
? The did have a couple of permission issues on some folders for specific plugins but the hosting company fixed it for them.

I have also done the following with no luck:

? Cleared down WordPress from my server and started the download again from the beginning being very careful with the wp.config set up.
? Downloaded a Theme outside the WP admin panel, saved it in the themes folder and uploaded it via FTP to the appropriate place on my server.

I am convinced this is down to the permissions not being set correctly on my folders but I don’t believe I have access to change this (I could be wrong). When I view the WP content folder attributes through my FTP client its set as 750 but I still can’t seem to change that.

I have e-mailed my hosting company and amongst other things asked if they can they look at my permissions again and make any appropriate changes. They havent come back to me yet but I am guessing they are going to refer to their previous response about Suexec running on their server and about making sure my set up is correct.

I guess the following next steps are left for me:

? If anyone can help here that would be brilliant.
? If not I will call up my hosting company next week and deal with the matter head rather than through e-mail.
? If they can’t help I will run it past some friend who are more technical than me.
? If all the above fails I will have to leave either WordPress or my hosting company.

Thanks in advance for any solutions. I am not discounting the fact that I have configured something very obvious wrong!