Can’t Edit Facebook Feed – white screen

  • Resolved amhoffmaster

    (@amhoffmaster)


    6 months, 3 weeks ago

    The notice displayed that I needed to reconnect the feed to Facebook. I deleted the feed and recreated it. At one point there was a critical error displayed. The next time I tried to edit the newly created feed, it gave me a completely blank page. Right now, the front end message says it’s showing a cached version of the feed, which is just the header/cover image. I cannot reconnect to the Facebook page. How can we fix this issue?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @amhoffmaster,

    Thank you for reaching out to us for assistance. This sounds like a potentially more complex issue, and I suggest reaching out to us using our support form found here, incuding the System Info from the plugin’s Help section found in the settings (top right of the page).

    In this case here are a few things you can also test right away:

    Hope this helps! If you need further assistance, please use the support form and we will be happy to dig further into this with you.

    Best regards,
    Joel

Viewing 1 replies (of 1 total)
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