Page freezes upon page load when apple pay is enabled

  • Resolved moe226

    (@moe226)


    10 months, 1 week ago

    Hi,

    I’m facing an critical issue on Microsoft edge browser on desktop(not sure if mobile too), where the browser freezes up for 5secs upon page load which happens only when apple pay or payment request setting is enabled(product page, cart, and checkout).

    • Only happens when apply pay button or payment request button option is enabled in stripe plugin setting. It works fine if google play button is enabled.
    • does not happen in chrome or safari(mobile and desktop)

    also I tested in the following conditions in Edge Brower(desktop) which did not fix it

    • tested with all plugins disabled(except woo and elementor)
    • Tested with twenty twenty-four theme
    • tested with custom css off
    • tested it with caching on and off
    • tested while logged in and in private browser – also cleared browser cache
    • tested with all the above combined

    Dev console:

    q50-q60-rwd-driveshaft-ams/:1 Unable to download payment manifest “https://pay.google.com/gp/p/payment_method_manifest.json”.
    q50-q60-rwd-driveshaft-ams/:1 Unable to download payment manifest “https://pay.google.com/gp/p/payment_method_manifest.json”.

    • This topic was modified 10 months, 1 week ago by moe226. Reason: grammer
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @moe226

    The logic for how plugin scripts are loaded is not browser dependent; the same scripts load regardless of the browser type.

    Can you share a product page link so your site can be reviewed?

    You can use the developer tools provided by edge to monitor what the slowest loading resources are on your site. That may give some clue as to what the issue is.

    Kind Regards

    Thread Starter moe226

    (@moe226)

    Thank you for the prompt reply. I just wanted to note that the whole browser freezes up as in the browser buttons(tabs, minimize, close) become briefly unresponsive. Here’s one of our product pages, but issue also persists on cart and checkout

    (only on Edge Brower)

    https://v7motorsports.com/products/q50-carbon-fiber-fenders/

    I checked your page. There is an issue in loading here;

    loading html dropdowns returns wrong data – Can’t load HTML blocks with AJAX 2 menuDropdownsAJAX.min.js:1:1311

    This error probably causes other scripts to not work. I suggest you to switch off this plugin and try again. https://i.snipboard.io/EozutT.jpg

    • This reply was modified 10 months, 1 week ago by cagsan.
    Thread Starter moe226

    (@moe226)

    already tested with all plugins disabled and even with theme set to default “twenty twentyfour”

    Furthermore here’s a link to the same page above but on our staging site with the following conditions:

    • only 2 plugins enabled: ‘WooCommerce’ and?‘Payment Plugins for Stripe WooCommerce’
    • theme switched to default ‘twenty twentyfour'(our normal theme is ‘woodmart’)

    https://staging.v7motorsports.com/products/q50-carbon-fiber-fenders/

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @moe226

    I tested both your production site and the staging site using Microsoft Edge Version 124.0.2478.80 and I did not encounter any issues like what you described. The page loaded quickly and the browser buttons worked correctly.

    What version of Edge are you testing with? Are there any special steps I need to take to try and re-create?

    Kind Regards

    Thread Starter moe226

    (@moe226)

    Hi, I’m also using Edge Version 124.0.2478.80. However I suspect that this is a hardware issue as I’ve just tested it on another desktop device and was not able to recreate it.

    Besides that, I greatly appreciate your effort and time. We can mark this this as resolved,

    Warmest regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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