Login Loop on some of the users

  • Resolved konstantinoskop

    (@konstantinoskop)


    6 months, 3 weeks ago

    Hey, I have a problem with the PMPro membership login page. It seems that some of the users can’t login even when they change their passwords. The login page seems to loop everytime they try to insert their login credentials.

    It’s not a plugin problem. I tried to deactivate everything and then tried to log in, it’s the same.

    Any solutions?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    Are you able to consistently replicate this with a specific user? If so, please try logging into https://andreouacademy.com/wp-login.php and let me know if the issue persists from there?

    Does this only happen with a specific user or multiple users on your site?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter konstantinoskop

    (@konstantinoskop)

    Hi there, I can’t replicate this, It just happens randomly with users. Sometimes when this happens we create them new credentials but now a user contacted me and says that these credentials have a problem too. I checked with her credentials and the problem is real.

    Plugin Support Jarryd Long

    (@jarryd-long)

    I don’t think it’s related to the credentials themselves but more due to the page that they are being redirected to after login, has another redirect on it.

    In order for us to have a better understanding of your site, please can you provide us with your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard. You can then paste it into a reply here.

    Thread Starter konstantinoskop

    (@konstantinoskop)

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pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-05-09 07:00:21) |
pmpro_cron_stripe_subscription_updates (2024-05-09 07:00:21) |
pmpro_cron_expiration_warnings (2024-05-09 07:00:22) |
pmpro_cron_admin_activity_email (2024-05-09 10:30:00) |
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    Thank you for your time.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for sharing this. Please temporarily deactivate Tutor LMS and let me know if the issue persists? I’d like to rule out the possibility of their plugin adding any redirects to the site.

    Thread Starter konstantinoskop

    (@konstantinoskop)

    Good Morning. It was TutorLMS, It was interfering with PMPro. I downloaded an older version of TutorLMS and everything works now. Thank you for your assistance. You can close this thread.

    Sincerely,
    Kopridis Konstantinos

    • This reply was modified 6 months, 3 weeks ago by konstantinoskop. Reason: To mark it as resolved
    Plugin Support Jarryd Long

    (@jarryd-long)

    I’m glad to hear this has helped. Feel free to reach out if there’s anything else we can assist with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Login Loop on some of the users’ is closed to new replies.