Starter template library is empty

I am having the same issue. Could this possibly be a temporary issue on their end? Looking at old forum posts suggests this has happened before and they were able to resolve it.

UPDATE: Templates will not load on their main website either.
https://startertemplates.com/
I’m sure they’re aware of the issue and will address it when they can.

• This reply was modified 6 months, 2 weeks ago by mrbeck. Reason: Giving an update on the issue

@mrbeck, I can see all templates on https://startertemplates.com/. So I guess that’s not the issue.

Interesting. Thanks for that follow up. I’m still hopeful it’s just a temporary issue.
I tested their website with a friend in Arizona and neither of us are seeing the templates load on their end. Blank boxes when the site first loads, and if you click the boxes you can see the templates… but if you change to any kind of builder, it says no results found just like on my WordPress site.

More important to me is that I can’t select a template to download on my own (my students) site. I tested also on a site of an other student. This is the difference. I’ve just noticed a red dot in the menubar next to Elementor.
On a working website with the same webhost, with the same plugins, the same theme(Astra), the same PHP and the same wordpress version:

And this is a screenshot off a website with the problem for about 10 of the 125 students. They see this in their library (appearance > Starter Templates > Classic > Elementor) Notice the red dot and empty library:

FOUND IT!! I’ve used the plugin WP Rollback to test earlier versions. Version 4.1.7 doesn’t have this problem! It starts with version 4.2.0.
Please fix this bug in a version 4.3!!

Thank you for posting this fix! Rolling back to the previous version as you suggested worked for me as well. For others looking for 4.1.7, you can download it at the bottom of the Starter Templates WordPress Plugin page.

Hi everyone,

Are you still facing this with the latest version of this plugin, that we released about one day ago?

I look forward to hearing from you.

Kind regards,
Herman ??

I faced the same issue earlier. I just clicked on Sync Library on the top-right corner.

Hope it works for you guys as well.

• This reply was modified 6 months, 2 weeks ago by cyber1owl.

@herman,

Tried version 4.2.4 however it still shows an empty library. We still work with 4.1.7

Hi @dutchpuppet,

What about v4.2.5 we released about five days ago? Are you still facing the same issue? If you are, what if you try on a different environment, e.g. ZipWP, TasteWP, or InstaWP?

I look forward to hearing from you.

Kind regards,
Herman ??

@bsfherman i’ve tried the update version 4.2.5 and at first the library is empty but when I clicked on Sync Library on the top-right corner it works. The sync function however takes some time… Not sure if every new user understands that they should sync if the library is empty…

Hi @dutchpuppet,

Thanks for the update. Good to know it works for you now.

Well, the sync functionality is actually developed to be done “behind the scenes”. However, there’s a chance that it doesn’t work for some reason, hence the sync button exists.

Kind regards,
Herman ??

Hi. Just found this thread. (I’ve posted re this issue in another thread @rockmorton.) I’m having the same problem. I’m new to WordPress and cannot locate the Sync Library or sync button. Where is it please?

OK. Found the sync button. But it didn’t work. I got the message “Library refreshed successfully” but I still have only 4 templates. The rest of the templates are still not loading. Any suggestions?

…and if you’re wondering, I waited 20 minutes for it to refresh. Should I have waited longer? Please help.