Missing Check out button

Hi there @aljonderrick,

Before we can proceed to troubleshoot the issue, I’d like to understand your site properly.

Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi,

Thank you for your prompt reply. Here you go!



 WordPress Environment

WordPress address (URL): https://www.littlebrandbook.com
Site address (URL): https://www.littlebrandbook.com
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ? Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.3
WC Database Prefix: wp_
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sa_slider: 2
shop_order: 6
slides: 7
testimonials: 11
vp_lists: 3
wp_global_styles: 1
wpcf7_contact_form: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (32)

Redux Framework: by Team Redux – 4.4.16
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Bridge Core: by Qode – 3.0.2
Broken Link Checker: by WPMU DEV – 2.2.4
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72
Contact Form 7: by Takayuki Miyoshi – 5.9.4
Contact Form CFDB7: by Arshid – 1.2.7
CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.2
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Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
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WPBakery Page Builder: by Michael M - WPBakery.com – 7.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
myStickymenu: by Premio – 2.7
Popup Maker: by Popup Maker – 1.18.5
Printful Integration for WooCommerce: by Printful – 2.2.7
Rank Math SEO with AI Best SEO Tools: by Rank Math – 1.0.219
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Security Optimizer: by SiteGround – 1.4.13
Simple History: by P?r Thernstr?m – 4.15.1
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Visual Portfolio, Posts & Image Gallery: by Visual Portfolio Team – 3.3.5
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WooCommerce: by Automattic – 8.8.3
Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): by Jordy Meow – 6.5.6
WP Sitemap Page: by Tony Archambeau – 1.9.4
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Redirection: by John Godley – 5.4.2
Weblizar Pin It Button On Image Hover And Post: by Weblizar – 4.2 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Settings

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 687 B WC Pages

Shop base: ? Page not set
Cart: #290 - /cart/
Checkout: #294 - /checkout/
My account: #292 - /my-account/
Terms and conditions: #364 - /terms-and-conditions/ Theme

Name: Citrus Theme Child
Version: 1.0.0
Author URL:
Child Theme: ?
Parent Theme Name: Citrus Theme
Parent Theme Version: 28.8
Parent Theme Author URL: https://citrusstudios.com/
WooCommerce Support: ? Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: citrus-theme/woocommerce/cart/cart-empty.php
citrus-theme/woocommerce/cart/cart-shipping.php
citrus-theme/woocommerce/cart/cart-totals.php
citrus-theme/woocommerce/cart/cart.php
citrus-theme/woocommerce/cart/shipping-calculator.php
citrus-theme/woocommerce/checkout/form-coupon.php
citrus-theme/woocommerce/checkout/thankyou.php
citrus-theme/woocommerce/content-product.php
citrus-theme/woocommerce/content-single-product.php
citrus-theme/woocommerce/global/form-login.php
citrus-theme/woocommerce/global/quantity-input.php
citrus-theme/woocommerce/loop/add-to-cart.php
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citrus-theme/woocommerce/loop/pagination.php
citrus-theme/woocommerce/loop/rating.php
citrus-theme/woocommerce/loop/result-count.php
citrus-theme/woocommerce/loop/sale-flash.php
citrus-theme/woocommerce/myaccount/form-login.php
citrus-theme/woocommerce/myaccount/form-lost-password.php
citrus-theme/woocommerce/myaccount/my-address.php
citrus-theme/woocommerce/myaccount/my-orders.php
citrus-theme/woocommerce/single-product/add-to-cart/external.php
citrus-theme/woocommerce/single-product/add-to-cart/grouped.php
citrus-theme/woocommerce/single-product/add-to-cart/simple.php
citrus-theme/woocommerce/single-product/add-to-cart/variable.php
citrus-theme/woocommerce/single-product/related.php
citrus-theme/woocommerce/single-product/sale-flash.php
citrus-theme/woocommerce/single-product/tabs/additional-information.php
citrus-theme/woocommerce/single-product/tabs/description.php
citrus-theme/woocommerce/single-product/tabs/tabs.php
citrus-theme/woocommerce/single-product/up-sells.php Admin

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coupons
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shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-20 01:39:42 +00:00
Options: ?
Notes: 187
Onboarding: completed Action Scheduler

Complete: 66
Oldest: 2024-04-19 12:18:48 +0000
Newest: 2024-05-19 23:59:13 +0000

Failed: 16
Oldest: 2022-10-18 02:50:57 +0000
Newest: 2023-05-11 10:59:52 +0000

Pending: 2
Oldest: 2024-05-20 05:37:41 +0000
Newest: 2024-05-20 11:59:13 +0000 Status report information

Generated at: 2024-05-20 00:23:51 +00:00

Hi there @aljonderrick,

Thanks for sharing further details on this. Looking at the shared SSR, I could notice you don’t have a shop page set in your store, neither is it accessible from your site menu.

To solve this, you need to tell WooCommerce which page to display your products. You can find the specified settings by heading over to WooCommerce > Settings > Products > Shop pages. Once there, you can choose which page to display all your products and the products will all display with the add to cart buttons.

I hope this helps.

Hi,

It was displayed through this URL: https://www.littlebrandbook.com/artwork/

Thank you!

Hi again @aljonderrick,

Taking a look at the shared page, based on the theme in use, it seems more of a gallery page whereby once an image is clicked, it opens up the single product page. To get a better understanding, was the ‘add to cart’ button displaying on that page before?

Looking at this link, it seems that is what you are trying to achieve? Is it correct?

Looking forward to assisting you further.

Hi,

Sorry for the confusion. What I mean is, the checkout button on cart page is missing. I added image for your reference.

Link: https://imgur.com/a/vDSJ38o

Try to add to cart on one of the product page.

Thank you!

Hey, @aljonderrick!

Thank you for the screenshot.

If you switch to a default theme such as Storefront, does the issue persists?

Are you using the cart block or shortcode on the cart page?

Does any of your plugins interfere with the cart page?

Also, I tried to check your website, but it did not load. Are you able to access it from your end?

Looking forward to your reply.

Have a wonderful day!

Hi,

Discovered that the problem stemmed from the updated cart.php template. Reverting to the old one (version 4.4.0) brought back the checkout button.

Thanks,
Aljon

Hello @aljonderrick,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

All the best.