vaulting cause duplicate orders & fake payments

  • Smart Site

    (@polishyourimage)


    6 months, 1 week ago

    We recently discovered that the vaulting feature in this plugin resulted in multiple duplicate order payments and also declined payments showing as processed by PayPal erroneously showing as processed in Woocommerce on our clients site – even sending transaction IDs back to the site. It also caused problems on a 2nd client site.

    We were able to reproduce the errors, documented it, and submitted our documentation in a ticket to Woocommerce over a month ago at woocommerce.com / my-account / contact-support / .

    About $30,000 are now missing due to this issue, and PayPal is trying to blame this plugin.

    But Woocommerce has not responded to our ticket. We actually submitted more than one ticket after we did not receive any response to the first ticket. But still no response from Woocommerce. We did not even receive email confirmations to our tickets.

    That is the worse part of this whole ordeal – that there appears to be no support for this plugin.

    I remember a time we used to be able to chat live with Woocommerce support – what is happening?

    I am posting this here in hopes it elicits a response from Woocommerce. But now that I am here I am seeing support links to syde.com – who is accountable for this software? confusing as hell…

    • This topic was modified 6 months, 1 week ago by Smart Site.
    • This topic was modified 6 months, 1 week ago by Smart Site.
Viewing 1 replies (of 1 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @polishyourimage

    Firstly, we apologize for not responding to your ticket as promptly as usual. Your documentation was forwarded to our development team for a detailed analysis. We were optimistic about receiving a quick resolution; however, that did not happen, leading to an extended waiting period for you. We regret any frustration this has caused.

    In our efforts to better understand and resolve the issue, we contacted you back to conduct further investigations. According to our records, this request was confirmed as viewed but we did not receive a response.

    Again, we apologize for the delay and any confusion regarding accountabilities related to the PayPal Payments. We are committed to resolving these issues and ensuring that such inconveniences are minimized in the future.

    Looking forward to your response.

    Kind Regards,

    Krystian

Viewing 1 replies (of 1 total)
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