pending stripe payments

  • Resolved labalme

    (@labalme)


    6 months, 2 weeks ago

    Hello,
    Since the last update of the plugin I have a lot of pending stripe payments. I asked stripe support who told me: “Our system sends the following code: PaymentIntent Status: requires_action. Which means that one line of programming for these payments is incomplete and requires code to be completed.” Could you please tell me if this is your fault, woocommerce’s fault or perhaps related to the REST API being stopped and the automatic installation of the “WooCommerce Legacy REST API” plugin.
    All I want is for everything to work as it did before the update. To date I’ve lost €2500 because the payment is still pending.
    Thank you very much for your help,
    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @labalme

    Nothing about how the plugin processes payments changed in the last update and there isn’t an increase in API errors since the last update.

    It’s very likely your issue coinciding with an update is a coincidence. The plugin handles the requires_action correctly.

    What payment methods are these for? Card payments, local payment methods?

    Kind Regards

    Thread Starter labalme

    (@labalme)

    Hello,

    Thank you for your reply, it concerns exclusively card payments.
    I’ll contact woocommerce to find out if it’s coming from them. I’ve contacted stripe again and they’ve confirmed that the problem is linked to woocommerce.
    thank you Translated with https://www.DeepL.com/Translator (free version)

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @labalme

    When a payment requires 3DS, it has the status requires_action. If your customers are not being prompted to authenticate via 3DS, that could mean there is a conflict that’s preventing the Stripe plugin from intercepting the #hashchange event.

    The Stripe plugin uses the #hashchange event to initiate the 3DS authentication flow when you’re using the checkout shortcode.

    Or it’s possible a 3rd party plugin is using the WooCommerce filter woocommerce_get_return_url which is overriding the url structure used by the Stripe plugin to initiate 3DS.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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