• Resolved Sherry

    (@crystalhealer)


    Whenever I open the backend of a wordpress page using any woocommerce product block, It gives this error “error loading block: the response is not valid json” and fails to load any product. It’s in conflict with woocommerce plugin features.

    The block appears fine on the frontend but on the backend, it’s giving this error.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Rocket Beetle

    (@rocketbeetlecom)

    Could you give us a bit more feedback how to replicate this issue ?

    We have tested with WooCommerce 8.8.3 and dont see any issues.

    Thread Starter Sherry

    (@crystalhealer)

    
     wp-core
    
    version: 6.5.3
    site_language: en_US
    user_language: en_US
    timezone: +05:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 12
    dotorg_communication: true wp-paths-sizes
    
    advanced-cache.php: true
    object-cache.php: true wp-active-theme
    
    name: Botiga Child (botiga-child)
    version: 2.2.0.1708993634
    author_website: (undefined)
    parent_theme: Botiga (botiga)
    theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, menus, post-formats, html5, custom-background, customize-selective-refresh-widgets, custom-logo, align-wide, editor-color-palette, editor-font-sizes, responsive-embeds, block-templates, custom-header, woocommerce, wc-product-gallery-slider, wc-product-gallery-lightbox, widgets
    auto_update: Disabled wp-parent-theme
    
    name: Botiga (botiga)
    version: 2.2.3
    author: aThemes
    author_website: https://athemes.com
    auto_update: Disabled wp-themes-inactive (4)
    
    Selleradise Lite: version: 2.1.0, author: RedOxbird, Auto-updates disabled
    Twenty Nineteen: version: 2.8, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Four: version: 1.1, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Three: version: 1.4, author: the WordPress team, Auto-updates disabled wp-plugins-active (42)
    
    a3 Lazy Load: version: 2.7.2, author: a3rev Software, Auto-updates disabled
    Advanced Order Export For WooCommerce: version: 3.5.1, author: AlgolPlus, Auto-updates disabled
    Advanced Shipping: version: 1.0.5, author: cloud Technologies, Auto-updates disabled
    APPS PayFast Gateway for Woocommerce - LIVE: version: 1.0, author: APPS Tech Team, Auto-updates disabled
    Asset CleanUp: Page Speed Booster: version: 1.3.9.3, author: Gabe Livan, Auto-updates disabled
    aThemes Blocks: version: 1.0.10, author: aThemes, Auto-updates disabled
    aThemes Starter Sites: version: 1.0.52, author: aThemes, Auto-updates disabled
    Beetle Tracking - Cloudflare Zaraz for WooCommerce: version: 1.5.6, author: RocketBeetle, Auto-updates disabled
    Breeze: version: 2.1.7, author: Cloudways, Auto-updates disabled
    Bulk Order Update for WooCommerce: version: 1.6, author: Sayantan Das, Auto-updates disabled
    Cache Enabler: version: 1.8.15, author: KeyCDN, Auto-updates disabled
    Classic Editor: version: 1.6.3, author: WordPress Contributors, Auto-updates disabled
    Cloudflare: version: 4.12.7, author: Cloudflare, Inc., Auto-updates disabled
    Custom Order Status Manager for WooCommerce: version: 1.1.3.2, author: Bright Plugins, Auto-updates disabled
    Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: version: 2.1.73.19, author: PI Websolution, Auto-updates disabled
    Easy Table of Contents: version: 2.0.66.1, author: Magazine3, Auto-updates disabled
    EWWW Image Optimizer: version: 7.6.0, author: Exactly WWW, Auto-updates disabled
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 5.56, author: MalCare Security, Auto-updates disabled
    Markup by Attribute for WooCommerce: version: 3.12.1, author: MarkTomlinson, Auto-updates disabled
    Merchant: version: 1.9.9, author: aThemes, Auto-updates disabled
    Object Cache Pro: version: 1.21.1, author: Rhubarb Group, Auto-updates disabled
    One User Avatar: version: 2.4.0, author: One Designs, Auto-updates disabled
    PostEx: version: 2.3, author: PostEx, Auto-updates disabled
    Product Variations Swatches for WooCommerce: version: 1.1.4, author: VillaTheme, Auto-updates disabled
    Redirection: version: 5.4.2, author: John Godley, Auto-updates disabled
    Shortcodes Ultimate: version: 7.1.6, author: Vova Anokhin, Auto-updates disabled
    Simple Banner: version: 2.17.1, author: Ryan Petersen, Auto-updates disabled
    Simple Floating Menu: version: 1.2.7, author: HashThemes, Auto-updates disabled
    Site Reviews: version: 7.0.10, author: Paul Ryley, Auto-updates disabled
    String Locator: version: 2.6.5, author: InstaWP, Auto-updates disabled
    User Role Editor: version: 4.64.2, author: Vladimir Garagulya, Auto-updates disabled
    WooCommerce: version: 8.9.1, author: Automattic, Auto-updates disabled
    WooCommerce Advanced Free Shipping: version: 1.1.7, author: Jeroen Sormani, Auto-updates disabled
    WooCommerce Checkout Manager: version: 7.4.8, author: QuadLayers, Auto-updates disabled
    Wordfence Security: version: 7.11.5, author: Wordfence, Auto-updates disabled
    WPC Frequently Bought Together for WooCommerce: version: 7.1.0, author: WPClever, Auto-updates disabled
    WPCode Lite: version: 2.1.12, author: WPCode, Auto-updates disabled
    WPForms Lite: version: 1.8.8.3, author: WPForms, Auto-updates disabled
    WP Mail SMTP: version: 4.0.1, author: WP Mail SMTP, Auto-updates disabled
    WPS Hide Login: version: 1.9.15.2, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
    Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
    Yoast SEO: version: 22.7, author: Team Yoast, Auto-updates disabled wp-plugins-inactive (9)
    
    Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: version: 6.17.4, author: SeedProd, Auto-updates disabled
    File Manager Advanced: version: 5.2.4, author: modalweb, Auto-updates disabled
    Product SKU Generator for WooCommerce: version: 2.5.0, author: SkyVerge, Auto-updates disabled
    Really Simple SSL: version: 8.1.3, author: Really Simple Plugins, Auto-updates disabled
    Search & Replace: version: 3.2.2, author: WP MEDIA SAS, Auto-updates disabled
    Shipping Rate By Cities: author: (undefined), version: 1.0.0, Auto-updates disabled
    Trax Logistics: version: 2.1, author: Trax Logistics, Auto-updates disabled
    WP Rollback: version: 2.0.7, author: WP Rollback, Auto-updates disabled
    Yoast Test Helper: version: 1.18, author: Team Yoast, Auto-updates disabled wp-media
    
    image_editor: EWWWIO_Imagick_Editor
    imagick_module_version: 1691
    imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 300M
    upload_max_filesize: 300M
    max_effective_size: 300 MB
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
    ghostscript_version: 9.53.3 wp-server
    
    server_architecture: Linux 5.10.0-26-amd64 x86_64
    httpd_software: Apache/2.4.59 (Debian)
    php_version: 8.1.28 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 10000
    time_limit: 899
    memory_limit: 786M
    max_input_time: 299
    upload_max_filesize: 300M
    php_post_max_size: 300M
    curl_version: 7.74.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-05-22T01:34:13+00:00
    utc-time: Wednesday, 22-May-24 01:34:13 UTC
    server-time: 2024-05-22T06:34:11+05:00 wp-database
    
    extension: mysqli
    server_version: 10.5.24-MariaDB-1:10.5.24+maria~deb11-log
    client_version: mysqlnd 8.1.28
    max_allowed_packet: 134217728
    max_connections: 350 wp-constants
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 786M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable objectcache
    
    general-status: Connected
    general-dropin: Outdated
    general-license: Valid
    general-env: production
    general-multisite: No
    general-mu: No
    general-vcs: No
    general-host: cloudways
    general-eviction-policy: allkeys-lfu
    general-compressions: LZF, LZ4, ZSTD
    general-basename: object-cache-pro/object-cache-pro.php
    general-client: RedisCachePro\Clients\PhpRedis
    versions-php: 8.1.28
    versions-igbinary: 3.2.15
    versions-phpredis: 6.0.2
    versions-relay: Not installed
    versions-redis: 7.2.4
    versions-plugin: 1.21.1
    versions-dropin: 1.21.0 (Outdated)
    statistics-redis-memory: 28 MB of 391 MB
    statistics-redis-keys: 4388
    groups-global: [
    "analytics",
    "objectcache",
    "blog-details",
    "blog-id-cache",
    "blog-lookup",
    "blog_meta",
    "global-posts",
    "networks",
    "network-queries",
    "sites",
    "site-details",
    "site-options",
    "site-queries",
    "site-transient",
    "theme_files",
    "translation_files",
    "rss",
    "users",
    "user-queries",
    "user_meta",
    "useremail",
    "userlogins",
    "userslugs"
    ]
    groups-non-persistent: [
    "counts",
    "plugins",
    "theme_json",
    "themes",
    "wordfence",
    "wordfence-ls"
    ]
    groups-non-prefetchable: [
    "analytics",
    "objectcache",
    "userlogins",
    "wc_session_id"
    ]
    config-token: ????????001c
    config-connector: RedisCachePro\Connectors\PhpRedisConnector
    config-cache: RedisCachePro\ObjectCaches\PhpRedisObjectCache
    config-logger: RedisCachePro\Loggers\ErrorLogLogger
    config-log_levels: emergency, alert, critical, error, warning
    config-scheme: tcp
    config-host: 127.0.0.1
    config-port: 6379
    config-database: 2700
    config-username: null
    config-password: null
    config-prefix: aqtndqgpac
    config-maxttl: null
    config-timeout: 2.5s
    config-read_timeout: 2.5s
    config-retry_interval: 25ms
    config-retries: 3
    config-backoff: smart
    config-persistent: false
    config-shared: null
    config-async_flush: true
    config-group_flush: keys
    config-network_flush: all
    config-cluster: null
    config-cluster_failover: error
    config-servers: null
    config-replication_strategy: distribute
    config-sentinels: null
    config-service: null
    config-tracer: none
    config-serializer: igbinary
    config-compression: zstd
    config-global_groups: null
    config-non_persistent_groups: null
    config-non_prefetchable_groups: null
    config-prefetch: true
    config-split_alloptions: true
    config-analytics: {
    "enabled": true,
    "persist": true,
    "retention": 7200,
    "sample_rate": 100,
    "footnote": true
    }
    config-relay: {
    "cache": true,
    "listeners": false,
    "invalidations": true,
    "allowed": null,
    "ignored": [
    ":analytics:"
    ]
    }
    config-tls_options: null
    config-updates: true
    config-debug: false
    config-strict: true
    config-save_commands: false
    environment-WP_REDIS_DISABLED: 0
    environment-OBJECTCACHE_CONFIG: undefined
    constants-WP_DEBUG: false
    constants-SAVEQUERIES: undefined
    constants-WP_REDIS_DIR: undefined
    constants-WP_REDIS_DISABLED: false
    constants-WP_REDIS_CONFIG: {
    "token": "????????001c",
    "host": "127.0.0.1",
    "port": 6379,
    "database": "2700",
    "timeout": 2.5,
    "read_timeout": 2.5,
    "split_alloptions": true,
    "async_flush": true,
    "client": "phpredis",
    "compression": "zstd",
    "serializer": "igbinary",
    "prefetch": true,
    "debug": false,
    "save_commands": false,
    "prefix": "aqtndqgpac"
    } wp_mail_smtp
    
    version: 4.0.1
    license_key_type: lite
    debug: No debug notices found.
    lite_install_date: Feb 28, 2022 @ 2:50am wpforms
    
    version: 1.8.8.3
    lite: May 4, 2022 at 11:47 pm
    upload_dir: Writable
    total_forms: 1
    total_submissions: 100
    Thread Starter Sherry

    (@crystalhealer)

    Seeing this error

    Plugin Author Rocket Beetle

    (@rocketbeetlecom)

    We still dont understand which block it is you are trying to load, and are you sure it is our plugin which is the problem ?

    Thread Starter Sherry

    (@crystalhealer)

    Every block that uses woocommerce is not working, Every block that involves displaying a product.

    Yes, it is your plugin causing the issue. I have tested it by disabling all plugin except yours and the problem is still there. Once your plugin is disabled, the problem goes away.
    It seems to be conflicting with Woocommerce Gutenberg blocks

    Plugin Author Rocket Beetle

    (@rocketbeetlecom)

    We dont have any conflict with standard WooCommerce as I see it, try to see here:
    https://capture.dropbox.com/aNN6h4kp5rxg7o82

    At our end everything works, so in order to help you could you create similar video, so I can see which blocks it is you have problems with, on where and so on.

    Also maybe open your Developer tools with the tab on Console, so I can see the conflicts there.

    Hi, we are seeing the same issue when trying to use the “hand picked products” woocommerce block on a page – “Error loading block: The response is not a valid JSON response.”

    This is when using the Storefront theme, Woocommerce, and Beetle Tracking only (no other plugins). Deactivating Beetle Tracking resolves the issue.

    I have also created a completely fresh install with just 2025 theme, Woocommerce, and beetle tracking – same issue when Beetle Tracking is activated.?

    I can share the login if you like.

    Video here: https://drive.google.com/file/d/1gNEOxnZkekWViBWi2u_2IO2Aa02lAbyK/view?usp=sharing

    Plugin Author Rocket Beetle

    (@rocketbeetlecom)

    Thank you @djdanj that comment and video helped a lot. I have just shipped a new version which fixes this.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.