Customizer theme does not work

Hi, thanks for posting your question. You can perhaps try opening the browser console when the issue occurs in the Customizer; here is how. If there are any messages in red text, please take a screenshot, upload the screenshot to WeTransfer.com or any online location like Dropbox etc. and share the link here. We’ll take a look and go from there. If there is no red text present in the console, we’ll offer further troubleshooting suggestions.

Hi. No messages in red text (chrome console). Image attachment.

https://www.dropbox.com/scl/fi/y39ucwl73l3icfdlytwtu/capture.jpg?rlkey=buiub4vxjqz0aurhrixymqyc8&st=dom8wf3e&dl=0

“If there is no red text present in the console, we’ll offer further troubleshooting suggestions.”

Thank You!!

Thanks for the screenshot. If you have access to your hosting control panel you could perhaps enable WordPress debug and debug logging and then recreate the issue. If there is a PHP notice, warning, or error, the information will write to a debug.log file which you can check and hopefully find out more about why the Customizer isn’t loading. We detail the process here.

Solved! The problem was with the browser (Chrome). Thanks for your reply !

Hi, that’s great news, thanks for keeping us updated.

If you want to use Chrome you can perhaps try clearing your browser cache to see if that helps. You can also try an Incognito window in Chrome to see if perhaps a browser extension is involved.

All the best with your site.

I have a problem with this.

Hi dsiteinth

We’re investigating and will let you know what we find. Does the issue resolve on your end if you switch from Chrome to Firefox, assuming you’re using Chrome?

Friends; we’ve done hours of testing. Downgrading the Widgets Bundle (many versions back) and downgrading the WordPress core has no effect. The Customizer and Widgets Bundle work for me using Chrome 125.0.6422.77. The issue persists in Brave. Alex at SiteOrigin will confirm tomorrow but it looks like there was an issue in Chrome and at least on my end, locally and on our test server, the issue is resolved in Chrome.

Brave is built on Chromium, the same open-source project that Google Chrome is based on. This means that Brave shares a lot of the same underlying code and features as Chrome. However, Brave also includes its own unique features and customizations.

When an issue is fixed in Chrome, it may take some time for that fix to be incorporated into the Chromium codebase, and then even more time for the Brave developers to integrate the updated Chromium code into a new version of Brave. The exact timing can vary depending on the complexity of the issue and the release schedules of both Chromium and Brave.

The above is not certain but my best guess after extensive troubleshooting.

Here are the steps to check if you’re on the latest version of Chrome in Windows and macOS:

For Windows:

1. Open Google Chrome.
2. Click on the three vertical dots icon in the upper right corner of the browser window.
3. From the dropdown menu, hover over “Help” and then click on “About Google Chrome.”
4. The “About” page will automatically check for updates and show you the current version of Chrome you’re using.
5. If an update is available, Chrome will automatically download and install it. Once the update is complete, click “Relaunch” to restart Chrome and apply the update.

For macOS:

1. Open Google Chrome.
2. Click on “Chrome” in the menu bar at the top of the screen.
3. From the dropdown menu, click on “About Google Chrome.”
4. The “About” page will automatically check for updates and show you the current version of Chrome you’re using.
5. If an update is available, Chrome will automatically download and install it. Once the update is complete, click “Relaunch” to restart Chrome and apply the update.

In both cases, after the relaunch, you can go back to the “About” page to verify that you’re now running the latest version of Chrome. Chrome will also display a green check mark and a message indicating that Chrome is up to date.

Please let us know how you get. We’ll update you further tomorrow. Many thanks.

Andrew

Hi Everyone,

I can confirm I was able to resolve this issue in Chrome by updating to the latest version. If you’re still facing this issue, I recommend following the steps outlined by Andrew or reaching out to the developers of the browser you’re using for assistance.

Kind regards,
Alex