Everything Verified but no emails sent

  • Resolved webtank

    (@webtank)


    6 months, 1 week ago

    My Activation Key settings page says my service is active but when I try to resend a confirmation email to an unconfirmed subscriber it says ‘There was a problem with your sending method. Please check if your sending method is properly configured.’ I think this is because my default sender isn’t in the authorized email sender list. However when I try to author my sender email I never get an email to that account. I do have my domain verified under ‘My Sender Domains’ but still no confirmation emails are sent or received. Has my doman/sender been blacklisted or something?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tseten a11n

    (@tibetanitech)

    Hi @webtank

    I will be happy to look into your problem with MailPoet.

    Can you please send us the following information:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.
    Thread Starter webtank

    (@webtank)

    name: *****
email: [email protected]
PHP version: 7.4.30
MailPoet Free version: 4.51.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 4467bc056f3c43f1**
WordPress version: 6.5.3
Database version: 8.0.13
Web server: nginx/1.15.6
Server OS: Linux webtank2 4.15.0-191-generic #202-Ubuntu SMP Thu Aug 4 01:49:29 UTC 2022 x86_64
WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: - WordPress language: en_US
PHP info: PHP max_execution_time: 500 - PHP memory_limit: 256M - PHP upload_max_filesize: 25M - PHP post_max_size: 25M
Multisite environment?: No
Current Theme: Savoy (version 2.9.4)
Active Plugin names: autodescription/autodescription.php, block-visibility/block-visibility.php, booster-plus-for-woocommerce/booster-plus-for-woocommerce.php, cleantalk-spam-protect/cleantalk.php, contact-form-7/wp-contact-form-7.php, duplicator/duplicator.php, easy-wp-smtp/easy-wp-smtp.php, envato-market/envato-market.php, flamingo/flamingo.php, insert-headers-and-footers/ihaf.php, instagram-widget-by-wpzoom/instagram-widget-by-wpzoom.php, js_composer/js_composer.php, loginizer/loginizer.php, mailpoet/mailpoet.php, nm-custom-code/nm-custom-code.php, nm-theme-settings/nm-theme-settings.php, revslider/revslider.php, robin-image-optimizer/robin-image-optimizer.php, woocommerce-google-analytics-integration/woocommerce-google-analytics-integration.php, woocommerce-payments/woocommerce-payments.php, woocommerce-product-addons/woocommerce-product-addons.php, woocommerce/woocommerce.php, wt-categories/wt-categories.php, wt-cross-sells/wt-cross-sells.php, wt-local-delivery/wt-local-delivery.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://bellarosamarket.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: - Bounce Email Address:
Total number of subscribers: 999
Plugin installed at: 2023-08-03 19:56:50
Installed via WooCommerce onboarding wizard: false

    Settings > Key Activation says my key is valid but the System Status says invalid.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again ????:!

    Thank you for reaching out to us!

    Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

    Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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