My WordPress site taken over by unauthorized person

  • Hello
    I have a news site built with WordPress. I solicited for advertising to monitize my traffic. Suddenly I noticed days after, that I can’t use my password to access my site. I tried to ask my hosting firm to assist me, based on advice of WordPress.com who were unable to help due to difference from www.ads-software.com.
    I noticed an advert regime running on my site. I contacted adsense and reported. No reply yet. I really want to repossess my site. I am afraid if ianybody will transfer the site. How can I reach out to WordPress org to help me reclaim my site.

    Sincerely
    Ayo

    • This topic was modified 6 months, 1 week ago by jubiliboy. Reason: Don't want to mention the hosting company yet and don't want to jump into conclusion yet. But I need to gain my website back
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  • The only thing you can do is access the files via your hosting provider. Who is your host? They are the ones you need to contact. Let them know your site has malware installed, they will have a vested interest in removing it. If you’re not familiar enough to do it yourself, you may need to pay someone to remove the malware, or to reinstall your site. I’ve had to do this probably a hundred times… these ad bots don’t typically want to trash your site, they just want to advertise.

    The good news is that your site is probably intact under the malware, the bad news is that you need to go through the files on the server to identify malware. WordFence will help you with that, should you regain access. It scans all files and compares them to what they should be, and tells you if any have been changed.

    Try the “lost password” function to regain access.

    In the future, use more secure passwords.

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