• Resolved aditdude

    (@aditdude)


    when login woocommerce app show error-An error occurred while fetching your website.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @aditdude,

    I’m sorry to hear that you’re experiencing issues while trying to log into your WooCommerce app.

    This error typically occurs when there’s a problem with the connection between your website and our app.

    To resolve this, please ensure your Jetpack App is correctly connected. You can refresh the connection by uninstalling the mobile app and then re-installing it back.

    Let us know if this helps.

    Thread Starter aditdude

    (@aditdude)

    Try all process but still not working and jetpack plugin install but i’m not able to connect account it show error– please try again,i’m trying multiple times

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @aditdude,

    Let’s start by determining how you wish to connect your site to the mobile app. There are two ways to connect: with Jetpack or without Jetpack (using application passwords).
    ?
    If you connect to the app with Jetpack, you’ll get to enjoy the app’s full features, including:

    • Visitor stats tracking
    • Order notifications
    • Editing of passwords for password-protected products

    To connect to the app with Jetpack, you’ll need to make sure that the Jetpack plugin is installed, activated, and connected to your site to to connect: https://woocommerce.com/document/jetpack-setup-instructions-for-the-woocommerce-mobile-app/
    ?
    Once your site is connected to Jetpack, please log in to the app using your WordPress.com account. If you encounter errors in any of the steps and still can’t connect, please open a support ticket through the app, and that’ll include error logs for our Happiness Engineers to review and further help you.

    Cheers!
    -OP

    Thread Starter aditdude

    (@aditdude)

    i’m trying setup jetpack but show error everytime -An error occurred. Please try again. Without jetpack my woocommerce mobile app not working .what to do

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @aditdude,

    Can you share more details about the error received? On which step of the instructions provided did you get the error? Can you share a screenshot of it, please? You can use a service like https://prnt.sc/ or https://snipboard.io/ to do that.

    Thanks!
    -OP

    Thread Starter aditdude

    (@aditdude)

    See here snipboard.io/yunvXH.jpg Error image when setup jetpack

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello aditdude

    Thank you for your reply.

    Could you please go to jetpack.com and log in there?
    Once you log in check which websites are available in your Jetpack dashboard.

    I want to verify if there is any problem with the Jetpack account.
    Share a screenshot of your findings with me.

    Looking forward to your response. ??

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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