Issues with feed, now unable to submit any products after troubleshooting

  • Resolved eflash

    (@eflash)


    6 months ago

    Hello there,

    See below our request

    Problem

    We noticed a sudden drop from approximately 4000 products to 750 products in our Google Merchant Center. Our WooCommerce Scheduled Actions also showed hundreds of failed actions, predominantly coming from the Google Listings and Ads Plugin with the following log:

    2024-05-23 09:51:44 +0000
action created
2024-05-23 09:51:44 +0000
action started via Async Request
2024-05-23 09:51:44 +0000
action failed via Async Request: Google Merchant Center has not been set up correctly. Please review your configuration.

    Actions taken

    • We disconnected both the Google, Merchant Centre and Google Ads account via the “wp-admin/admin.php?page=connection-test-admin-page” page
    • We revoked WooCommerce’s permissions from the Google Third Party apps settings
    • We removed the Content API product feed in the Merchant Centre along with other old feeds
    • We relaunched the Google Listings & Ads set-up screen and connected with all services.

    Please note, we did however notice that during the last step of configuring the plugin, when selecting an existing Google Ads account, we kept getting the error:

    Unable to connect your Google Ads account. Please try again later.

    However after refreshing the page, we found the Ads account being connected already and the green tick with ‘Connected’ displayed

    WCS Connection Status, WordPress.com Connection Status, Google Account Status and MC Connection Status all successfully pass the connection tests. However, the Ads Connection Status gives the following response. 

    Request: GET /wc/gla/ads/connection
Status: 200
Response: {
"id": XXXANONYMIZEDXXX,
"currency": "THB",
"symbol": "\u0e3f",
"status": "incomplete",
"step": "link_merchant"
}

    I do not believe this could be the cause of our product feed issue in Merchant Center, but you may be able to help find a solution for this as well.

    Current status

    All of the services are displayed as connected in the plugin again. We now clicked Sync all products with Google Merchant Centre via the “wp-admin/admin.php?page=connection-test-admin-page” page.

    This resulted in the following error appearing on the top of the screen:

    Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.

    After looking in Google Merchant Centre, I can confirm no new feed has been generated. Currently no products at all are listed because there is no sync, no feed and we are unable to push our products to Google.

    Would you please be so kind to help us find a solution? Below is our status log.

    `
### WordPress Environment ###

WordPress address (URL): https://ANONYMIZED.com
Site address (URL): https://ANONYMIZED.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: nginx/1.25.3
PHP Version: 8.2.18
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.11.8-MariaDB-ubu2204
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.9.1
WC Database Prefix: wp_
Total Database Size: 1259.53MB
Database Data Size: 868.58MB
Database Index Size: 390.95MB
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wp_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_yoast_seo_links: Data: 2.50MB + Index: 0.78MB + Engine InnoDB

### Post Type Counts ###

acf-field: 165
acf-field-group: 21
attachment: 18464
aw_workflow: 2
awl-labels: 1
awsm_job_application: 4
awsm_job_form: 1
awsm_job_openings: 10
br_labels: 2
cms_block: 47
custom_css: 1
elementor_library: 54
gblocks_global_style: 1
itsec-dash-card: 40
itsec-dashboard: 5
job_listing: 1
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 310
oembed_cache: 185
page: 129
post: 1510
product: 3238
product_variation: 349
revision: 7031
shop_coupon: 7
shop_order: 453
shop_order_refund: 10
woodmart_layout: 28
woodmart_sidebar: 3
woodmart_slide: 11
woodmart_woo_fbt: 65
wp_block: 1
wp_font_family: 12
wp_global_styles: 2
wp_navigation: 1
wp_template: 1
wp_template_part: 1
wpcode: 120
wpforms: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.73
Query Monitor: by John Blackbourn – 3.16.3
Pro Pack for WP Job Openings: by AWSM Innovations – 3.3.0
Advanced Custom Fields: by WP Engine – 6.2.9
AffiliateWP: by AffiliateWP – 2.24.4
FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.27.1
All-in-One WP Migration Unlimited Extension: by ServMask – 2.57
All-in-One WP Migration: by ServMask – 7.82
Antispam Bee: by pluginkollektiv – 2.11.6
AutomateWoo: by WooCommerce – 6.0.3 (update to version 6.0.24 is available)
Cloudflare: by Cloudflare
Inc. – 4.12.7

Duplicate Page: by mndpsingh287 – 4.5.3
EAN for WooCommerce: by WPFactory – 4.9.4
Elementor: by Elementor.com – 3.21.5
Facebook for WooCommerce: by Facebook – 3.2.2
Flux Checkout: by Iconic – 2.11.0
Google Listings and Ads: by WooCommerce – 2.7.0
WPCode Lite: by WPCode – 2.1.12
Perfmatters: by forgemedia – 2.2.9
PixelYourSite: by PixelYourSite – 9.6.0
Product Bundles - Variation Bundles: by franticpsyx – 1.1.4
WP All Export - WooCommerce Product Export Add-On: by Soflyy – 1.0.3
Redirection: by John Godley – 5.4.2
RunCloud Hub: by RunCloud – 1.4.4
Safe SVG: by 10up – 2.2.4
TranslatePress - Business: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.3.9

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.7.6

WebP Express: by Bj?rn Rosell – 0.25.9
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.2
Orders Tracking for WooCommerce: by VillaTheme – 1.2.11
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.2
WooCommerce PDF Invoices & Packing Slips Thai Language Pack: by Ewout Fernhout – 1.0.0
WooCommerce Product Bundles: by WooCommerce – 6.22.3 (update to version 7.1.1 is available)
WooCommerce Smart Coupons: by StoreApps – 8.22.0 (update to version 9.0.1 is available)
WooCommerce Table Rate Shipping: by Bolder Elements – 4.3.7
WooCommerce: by Automattic – 8.9.1
Paysolutions Payment Gateway for WooCommerce: by Panya Saraphi – 1.0
Woodmart Core: by  – 1.0.40
WordPress Importer: by wordpressdotorg – 0.8.2
Yoast SEO: by Team Yoast – 22.7
WP All Export: by Soflyy – 1.4.4
WP All Import Pro: by Soflyy – 4.8.0
WP Crontrol: by John Blackbourn – 1.16.3
WP File Manager: by mndpsingh287 – 7.2.7
WP Job Openings: by AWSM Innovations – 3.4.6
WP Rollback: by WP Rollback – 2.0.7
WP Activity Log: by Melapress – 4.6.4
WPForms Lite: by WPForms – 1.8.8.3
XCHANGE: by XCHANGE – 2.0.0

### Inactive Plugins (10) ###

Force Regenerate Thumbnails: by Exactly WWW – 2.1.4
Premmerce Brands for WooCommerce: by Premmerce – 1.2.13
Premmerce Product Filter for WooCommerce: by Premmerce – 3.7.3
Premmerce Product Filter for WooCommerce (Premium): by Premmerce – 3.7.2
Slider Revolution: by ThemePunch – 6.6.20
String Locator: by InstaWP – 2.6.5
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
WP All Import - User Import Add-On Pro: by Soflyy – 1.1.8
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.7
WPC Product Bundles for WooCommerce (Premium): by WPClever – 7.3.1

### Dropin Plugins () ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: THB (?)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 16 MB

### WC Pages ###

Shop base: #29299 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: /privacy-policy/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.5.1
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php


### Product Bundles ###

Database Version: 6.22.3
Loopback Test: –
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-24 04:56:13 +00:00
Options: ?
Notes: 181
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2024-05-08 06:53:56 +0000
Newest: 2024-05-08 06:53:56 +0000

Complete: 112,932
Oldest: 2024-04-22 10:43:30 +0000
Newest: 2024-05-23 10:42:57 +0000

Failed: 34,863
Oldest: 2022-12-25 11:55:10 +0000
Newest: 2024-05-23 09:51:44 +0000

Pending: 27
Oldest: 2024-05-23 10:43:37 +0000
Newest: 2024-06-09 08:53:13 +0000


### Smart Coupons related settings ###

Number of coupons to show: 5
Number of characters in auto-generated coupon code: 
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card: no
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?: no
Combine emails: no
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: no
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: itemized
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

### Status report information ###

Generated at: 2024-05-23 17:43:18 +07:00
`
    • This topic was modified 6 months ago by eflash.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @eflash, first, THANK YOU for such a wonderfully crafted request. This is awesome.

    This is certainly unusual and I see you’ve taken most of the troubleshooting steps already. However, upon research, I found another merchant with the same issue here, just today. Deleting and reinstalling the plugin did the trick for them, would you care to try that, too, and let us know, please?

    If this doesn’t work we’ll have to ask you to perform a conflict test! But I’m curious about the reinstall first.

    Thanks!
    -OP

    Thread Starter eflash

    (@eflash)

    Dear OP,

    You’re more than welcome! The steps taken resulted in more than questions than answers. See below.

    • We enabeld XML-RPC via our Perfmatters plugin as we thought it might be the culprit
    • We enabled REST API via our Perfmatters plugin to be sure it works
    • We removed the Google Listing & Ads ‘Manager’ in Google Ads
    • We removed the Custom Content API authentication in Google Merchant Centre (not sure why that was there, perhaps some remnant from an old connector)

    When reconfiguring the plugin (after disconnecting everything again) we received the following error upon trying to connect the Google Merchant Centre

    Unable to insert site verification: the necessary verification token could not be found on your site

    We decided to proceed deactivating all plugins except WooCommerce and Google Listings & Ads. We also switched over to the WordPress default theme.

    • Connecting to WordPress.com was succesful
    • Connecting to Google.com was succesful
    • Connecting to Google Merchant Center loading endlessly until it stopped loading and showed the connect button again, without any error message
    • After a second attempt to click on the ‘Connect’ button, it instantly showed the green tick with ‘Connected’
    • Connecting to Google Ads was unsuccesful once again. It provided the below error message
    Unable to connect your Google Ads account. Please try again later

    The Google Ads connection status showed the below

    Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": 6001505472,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

    In Google Merchant Center we went to ‘Linked Accounts’ and unlinked our Google Ads account. Then we proceeded to link the accounts again. However this had no effect on the above errors.

    We once again tried -despite the errors- to manually sync all products through wp-admin, and it still provided the below error message

    Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.

    Because the errors persist despite deactivating all plugins and themes, I believe there is no plugin conflict and there is another reason to the repeated errors. As a last resort we are thinking of creating all new accounts for Ads, Analytics, Search Console, Merchant Centre, under a fresh new Google account.

    Because I will be out of the office next week my colleague @natthapoldew will continue the conversation in this thread in the next few days.

    We’re very keen to resolve this issue as soon as possible as it’s costing us many clicks from Google Shopping and we can see sales are down already. Hoping you could help us finding a solution.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @eflash, @natthapoldew

    Can you confirm if you tried deleting the plugin and reinstalling it? If you haven’t, please try it and try the setup once again. If this doesn’t work, please try the following steps within the “wp-admin/admin.php?page=connection-test-admin-page” page:

    1. Click on Ads Connection Status
    2. Click on Setup an existing account or create a new one
    3. Click on Ads Connection Status again.

    Please show us the response from these three actions on the top of the page, and any relevant messages in the Ads Account Setup section in the connection test page.

    Thanks!
    -OP

    Thread Starter eflash

    (@eflash)

    Dear OP,

    Apologies, I forgot to mention. We indeed also reinstalled the plugin multiple times. We followed the above steps you requested and it looks like we stumble upon a fatal error when performing step 2, interesting. Very keen to know if you would know why this would be happening.

    1. Ads Connection Status
    Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

    2. Setup an existing account or create anew one

    Fatal error: Uncaught Error: Call to a member function getMerchantCenterId() on null
in /home/ANONYMIZED/webapps/ANONYMIZED/wp-content/plugins/google-listings-and-ads/src/API/Google/Ads.php on line 316

Call stack:

Automattic\W\G\A\G\Ads::get_merchant_link()
wp-content/plugins/google-listings-and-ads/src/API/Google/Ads.php:132
Automattic\W\G\A\G\Ads::accept_merchant_link()
wp-content/plugins/google-listings-and-ads/src/Ads/AccountService.php:268
Automattic\W\G\A\AccountService::link_merchant_account()
wp-content/plugins/google-listings-and-ads/src/Ads/AccountService.php:164
Automattic\W\G\A\AccountService::setup_account()
wp-content/plugins/google-listings-and-ads/src/API/Site/Controllers/Ads/AccountController.php:119
Automattic\W\G\A\S\C\A\AccountController::Automattic\W\G\A\S\C\A\{closure}()
wp-includes/rest-api/class-wp-rest-server.php:1230
WP_REST_Server::respond_to_request()
wp-includes/rest-api/class-wp-rest-server.php:1063
WP_REST_Server::dispatch()
wp-includes/rest-api.php:555
rest_do_request()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:1172
Automattic\W\G\ConnectionTest::send_rest_request()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:776
Automattic\W\G\ConnectionTest::handle_actions()
wp-content/plugins/google-listings-and-ads/src/ConnectionTest.php:71
Automattic\W\G\ConnectionTest::Automattic\W\G\{closure}()
wp-includes/class-wp-hook.php:324
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:348
WP_Hook::do_action()
wp-includes/plugin.php:517
do_action()
wp-admin/admin.php:175

    3. Ads Connection Status again

    Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}
    • This reply was modified 6 months ago by eflash.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello eflash

    Thank you for your reply.

    The logs that you have shared indicate that something is blocking the communication between Google Listings & Ads plugin and the Google Merchant Center. The fatal error is occurring because an operation is performed on Merchant Center ID but it has not been set up.

    You mentioned:

    Because the errors persist despite deactivating all plugins and themes, I believe there is no plugin conflict and there is another reason to the repeated errors.

    Could you clarify, if you tried removing and reinstalling the the GLA plugin after deactivating all other plugins and switching to default theme? If not then I suggest you try this step as well.

    Looking forward to your response. ??

    Best regards.

    Natthapoldew

    (@natthapol8184)

    Dear OP,

    I tried removing and reinstalling the GLA plugin after deactivating all other plugins and switching to the default theme

    And tried connecting to Google Ads again but it was unsuccessful.

    Unable to connect your Google Ads account. Please try again later

    Response of :

    1. Ads Connection Status
    2. Set up an existing account or create a new one
    3. Ads Connection Status again

    Same response of @eflash sent to you.

    Best regards.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @natthapol8184,

    As per forum best practices, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.

    Thanks.

    Thread Starter eflash

    (@eflash)

    Hey @ckadenge, as mentioned before, Natthapol is my colleague who is working on this case from our side together with me. I’m currently out office, hence I mentioned he will continue troubleshooting with you this week

    Thread Starter eflash

    (@eflash)

    I would like to add since you mentioned:

    The fatal error is occurring because an operation is performed on Merchant Center ID but it has not been set up.

    That our Merchant Center ID actually has been set-up. I can confirm that after manually unlinking “WooCommerce” from this page: https://merchants.google.com/mc/linkedaccounts/thirdparties, and completely reinstalling the plugin, following by re-linking our Merchant Center ID through the set-up process, WooCommerce re-appears on merchants.google.com – indicating it has linked.

    Running MC Connection Status on admin.php?page=connection-test-admin-page returns:

    Request:  GET /wc/gla/mc/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "status": "connected"
}

    And on that same page under MC Account Setup it shows

    ( Merchant Center account status -- ID: ANONYMIZED || set_id:1 verify:1 link:1 claim:1 )

    Then to Ads on that same page. In fact, when I press Get Customers From Google Ads it succesfully retrieves the list of our Google Ads accounts. When I then insert one of the IDs under Get Campaigns it succesfully retrieves campaigns. The response under Check Ads Connection however remains

    Request:  GET /wc/gla/ads/connection
Status:   200
Response: {
    "id": ANONYMIZED,
    "currency": "THB",
    "symbol": "\u0e3f",
    "status": "incomplete",
    "step": "link_merchant"
}

    Which makes sense because you mentioned ‘Merchant Center ID has not been set-up’, hence it likely says status ‘Incomplete’ and step ‘Link_Merchant’

    I want to assure you that our Merchant Center is also linked succesfully with Google Ads via https://merchants.google.com/mc/linkedaccounts/googleads.

    It doesn’t really seem to make sense; everything indicates that Merchant Center was linked correctly but the feed isn’t set up in Merchant Center. Google Ads in your plugin keeps telling us the Merchant Center isn’t set up, but it is – meanwhile there doesn’t seem to be a connection issue because the Ads Accounts & Campaigns are succesfully retrieved.

    Hoping you could help us out with this issue as soon as possible.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @eflash @natthapol8184, thank you for your collaboration. Looks like your Ads account is not properly linking to your GMC account but I’m not sure as to why, yet.

    With this in mind, please contact us at Woo.com?> My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Our Happiness Engineers will be able to help you further there.

    Cheers!
    -OP

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