I cannot open any of the downloaded files

Hello,

• Are you using a caching plugin? If yes, could you try to exclude any customer-area/* URL from caching?
• If this still doesn’t solve your issue, could you check for a plugin conflict?
• You might also consider reviewing your PHP config (memory limit for instance).

I hope that helps,

Regards.

Hi,

For anyone who had the same problem: The solution was to disable the “really simple ssl” plugin (I left https but disabled the plugin). it helped

Hi,

Then, I guess the issue might come from the way you configured Really Simple SSL.

WP Customer Area uses your domain and protocol, so it won’t use http at all if properly configured on your site, and should only rely on https. (you can verify that http vs https is the issue by opening the chrome console. You should probably see an error like mixed-http content)

In most common cases, sites administrators actually activate Really Simple SSL, but they do not change their Site / WP URL, in WP-admin > Settings > General, and they keep the http URL instead of changing it to https.

WP Customer Area actually grabs this URL sometimes, and Really Simple SSL might not always be able to catch and update it to https on the fly.

Regards.