Payment status not updating from stripe webhook

  • Resolved vinitabansal

    (@vinitabansal)


    6 months ago

    Hi,

    Recently, out of hundreds of transactions on my platform, some transactions that are showing “Payment successful” in Stripe are showing “Payment Pending” in Woocommerce order section.

    On investigating further, I found that order is only showing Payment Intent (first event from stripe) update from stripe. All the other webhook events sent are not updating order status. I have checked stripe logs and all events and logs are showing 200 status code with proper status till charged and success (there are no webhook failures reported by stripe). However, none of these events are shown in order update which keeps the order stuck in payment pending state.

    I even submitted the webhook events manually from stripe (payment_intent.succeeded event) and enabled stripe debug logs.

    Woocommerce status logs show:

    2024-05-25T11:59:28+00:00 Debug

    ====Stripe Version: 8.3.0==== ====

    Stripe Plugin API Version: 2019-09-09==== ====

    Start Log==== Stripe UPE waiting for redirect. The status for order 3599 might need manual adjustment.

    ====End Log====

    Even after resending webhook events manually again from stripe and stripe webhook reporting 200 status codes, these events are not updating order status. Out of 4 recent orders, one got updated while 3 went into payment processing. This issue started occurring 2 days back and I have not faced this issue before. What does the above error “Stripe UPE waiting for redirect. The status for order 3599 might need manual adjustment.” mean and what do I need to do to fix the issue?

    Pasting woocommerce system logs stats for your reference:

    ` WordPress Environment

WordPress address (URL): https://www.shop.techtello.com
Site address (URL): https://www.shop.techtello.com
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Generated at: 2024-05-26 13:03:00 +05:30
`

    Thanks,

    Vinita

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @vinitabansal,

    Thank you for providing a detailed description of the issue you’re experiencing with the payment status updates in WooCommerce.

    Your situation seems to be a known bug, and I appreciate you taking the time to investigate it so thoroughly. This issue has been reported here:?https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2536.

    The good news is that there is a workaround which some users have found effective, detailed in a comment on the issue thread: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2536#issuecomment-1699285161.

    Before you attempt any workaround, I strongly recommend taking a full backup of your store and its database to ensure the safety of your data. Once you’ve secured a backup, you can proceed with the suggested temporary solution.

    Please let us know how it goes with the workaround. If it solves the problem for you, or if you have further questions or need additional assistance, keep us updated.?

    Thread Starter vinitabansal

    (@vinitabansal)

    Thanks for your reply Rajesh. I did check the threads you’ve suggested before reporting this issue. However, not clear on how the solution provided serves as workaround:

    function site_change_order_to_processing( $order ) {
    $order->update_status( 'processing', __( 'Manual changed to Processing because of Stripe Webhook race condition.', 'site' ), true );
}
add_action( 'wc_gateway_stripe_process_payment_intent_incomplete', 'site_change_order_to_processing' );

    We can’t automatically mark order status to processing without actually checking if stripe payment went through or not. Please let me know if I am getting the intent of this function wrong.

    Also, can you please confirm these 2 things:

    1. We haven’t noticed this issue in the last 1+ year with hundreds of transactions. However, in the last 3 days, this has happened thrice.
    2. By when is the issue expected to be be fixed? I can see that the thread is a year old when the issue was first reported. It will help to have some timelines in mind.

    Thanks for all your help,

    Vinita

    George

    (@subscriptiongroup)

    Hi @rajeshml it’s highly likely their issue is related to a new bug introduced on 8.3.0 and is reported here https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3154 rather than the older (over a year old) bug you linked.

    Many (most?) of the payment issues reported on the forum recently would be caused by 3154 so it needs to be looked at promptly.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello vinitabansal

    Thank you for your reply.

    As George mentioned, the error you are facing appears to be this one.
    The good news is that it has been fixed and an update will be released in version 8.3.1 of the WooCommerce Stripe plugin.

    We appreciate your time and patience. ??

    Best regards.

    Thread Starter vinitabansal

    (@vinitabansal)

    Thank you for confirming the fix Zubair. When is 8.3.1 planned to be released? It will help us determine till when we need to manually monitor the order.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vinitabansal

    I understand the urgency of the situation and your need to know when version 8.3.1 is going to be released. While I don’t have a specific date for the release, I can assure you that our team is working diligently to roll out the update as quickly as possible. You will be notified via WordPress plugin update nag as soon as the update is available.

    Thank you for your understanding and patience.

    Hi, I have similar problems on 8.3.1 version (WC 8.9.1; WP 6.5.3). Some orders are paid in Stripe but still pending in Woocommerce. I waited about an hour or so to see if it would synchronize on its own. I tried sending the webhook again from Strip but that didn’t help. I talked to Stripe. They say it’s a problem with Woocommerce. I eventually changed the status of the order manually.

    log snippets:

    2024-06-01T13:19:58+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents request: Array
(
###
)
====End Log====

2024-06-01T13:19:59+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents response with stripe-version: 2019-09-09
====End Log====

2024-06-01T13:20:35+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Begin processing UPE redirect payment for order 1550 for the amount of 99.00
====End Log====

2024-06-01T13:20:35+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_############YVXc16JYOgdY?expand[]=payment_method
====End Log====

2024-06-01T13:21:12+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_############YVXc1MP48LJB
====End Log====

2024-06-01T13:21:12+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_############YVXc1MP48LJB request: Array
(
)
====End Log====

2024-06-01T13:21:13+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_############YVXc1MP48LJB response with stripe-version: 2019-09-09
====End Log====

2024-06-01T13:21:13+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe PaymentIntent pi_############YVXc16JYOgdY succeeded for order 1550
====End Log====

2024-06-01T13:21:13+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe UPE waiting for redirect. The status for order 1550 might need manual adjustment.
====End Log====

2024-06-01T14:13:07+00:00 
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_############YVXc1MP48LJB
====End Log====
    • This reply was modified 5 months, 4 weeks ago by mimm.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @y99u89

    From the logs you’ve shared, it seems there was an issue with finding the order via the charge ID py_############YVXc1MP48LJB. This issue occurred twice, once at 13:21:12 and again at 14:13:07. However, the logs also indicate that the Stripe PaymentIntent pi_############YVXc16JYOgdY was successful for order 1550.

    The message “Stripe UPE waiting for redirect. The status for order 1550 might need manual adjustment” suggests that there might have been a delay or issue with the redirect after the payment was processed.

    To troubleshoot the issue further, I recommend you create and configure the webhooks again. While doing so, ensure you select the latest API version and pick out the essential events. More info:

    I hope this helps! Please let us know how it goes or if you need further assistance.

    @shameemreza many thanks for your response. I just recreated my webhook by the documentation you provided. I will monitor my orders and let you know if the problem occurs again. Thank you

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @y99u89,

    Sounds like a plan.

    I’ll go ahead and mark the thread as resolved at the moment. But should any issues arise, please free to reply here and we will pick up from where we left.

    Have a wonderful weekend.

    Hello,
    Unfortunately, the problem has reappeared. Despite the successful payment in Stripe, the woocommerce order was not updated three hours after the payment was made. I had to manually change its status. This and previous failed orders were paid by p24 (Przelewy24) method. However most of the time p24 works properly.

    woocommerce-gateway-stripe:

    2024-06-04T17:08:34+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents request: Array
(
    [capture_method] => automatic
    [payment_method] => pm_########YVXcOwpYatv5
    [shipping] => 
    [return_url] => 
    [amount] => 8900
    [confirm] => true
    [currency] => pln
    [customer] => ###########
    [description] => ###########
    [metadata] => Array
        (
            [customer_name] => ###########
            [customer_email] => ###########
            [site_url] => ###########
            [order_id] => 1567
            [order_key] => wc_order_#####ce4fHaSm
            [payment_type] => single
        )

    [payment_method_types] => Array
        (
            [0] => p24
        )

)

====End Log====

2024-06-04T17:08:36+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents response with stripe-version: 2019-09-09
====End Log====

2024-06-04T17:09:51+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Begin processing UPE redirect payment for order 1567 for the amount of 89.00
====End Log====

2024-06-04T17:09:51+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
payment_intents/pi_################1VDjrwVm?expand[]=payment_method
====End Log====

2024-06-04T17:09:56+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_################18iE8BlV request: Array
(
)
====End Log====

2024-06-04T17:09:56+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Could not find order via charge ID: py_################18iE8BlV
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
charges/py_################18iE8BlV response with stripe-version: 2019-09-09
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe PaymentIntent pi_################1VDjrwVm succeeded for order 1567
====End Log====

2024-06-04T17:09:57+00:00  
====Stripe Version: 8.3.1====
====Stripe Plugin API Version: 2019-09-09====
====Start Log====
Stripe UPE waiting for redirect. The status for order 1567 might need manual adjustment.
====End Log====

    Notes from Order 1567:

    Stripe payment intent created (Payment Intent ID: pi_################1VDjrwVm)
2024-06-04 19:08

    Stripe logs

    ALL ACTIVITY

py_################iE8BlV was charged PLN 89.00
04/06/2024, 19:09:55

PaymentIntent status: succeeded

The payment pi_################1VDjrwVm for PLN 89.00 has succeeded
04/06/2024, 19:09:55

The payment pi_################1VDjrwVm for PLN 89.00 requires you to take action in order to complete the payment
04/06/2024, 19:08:36

A new payment pi_################1VDjrwVm for PLN 89.00 was created
04/06/2024, 19:08:34

PaymentIntent status: requires_action

200 OK A request to create a PaymentIntent completed
04/06/2024, 19:08:34

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mimm

    Thank you for your reply.

    Could you tell me if there have been any successful orders via Przelewy24 after you recreated the hooks?
    Orders where the order status was automatically updated?

    I am trying to determine if this is consistent behavior with orders via Przelewy24.
    This will help me narrow down the reason behind the delay in redirection after the payment is processed.

    Looking forward to your response. ??

    Best regards.

    Could you tell me if there have been any successful orders via?Przelewy24?after you recreated the hooks?

    Yes, about five p24 orders have been correctly updated since the webhooks were recreated.

    Hey, @y99u89!

    Thank you for confirming that.

    Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? Please share the link to this thread so our team can see the information you already shared here. We’ll be happy to help you out with this over there!

    Have a wonderful day!

    I opened https://www.ads-software.com/support/topic/payment-pending-but-payment-succeeded/#new-topic-0

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