Facebook for WooCommerce plugin Critical Error

  • Resolved saachipaikane

    (@saachipaikane)


    5 months, 4 weeks ago

    Hi,

    I am currently experiencing a critical error on my website related to the Facebook for WooCommerce plugin. The error message is as follows:

    Fatal error: Uncaught Error: Class ‘WC_Facebookcommerce_MessengerChat’ not found in /mnt/customers/customers-6/customers-el-4983563-52176-hvtrucks-wordpress-pvc-6433108ff3c5100022adc5cc/wp-content/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php:358 Stack trace: #0 /mnt/customers/customers-6/customers-el-4983457-52260-pauljohncaffeine-wordpress-pvc-6435b655c6448a0022ef3583/wp-content/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php(626): WC_Facebookcommerce_Integration->__construct() #1 /mnt/customers/customers-6/customers-el-4983457-52260-pauljohncaffeine-wordpress-pvc-6435b655c6448a0022ef3583/wp-content/wp-includes/class-wp-hook.php(324): WC_Facebookcommerce->get_integration() #2 /mnt/customers/customers-6/customers-el-4983457-52260-pauljohncaffeine-wordpress-pvc-6435b655c6448a0022ef3583/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 /mnt/customers/customers-6/customers-el-4983457-52260-pauljohncaffeine-wordpress-pvc-6433108ff3c5100022adc5cc/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php on line 358

    I am unable to access my website due to this error. Could you please provide guidance on how to resolve this issue? Any help you can provide would be greatly appreciated.

    Thank you for your support.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kader Ibrahim S. a11n

    (@kaderibrahim)

    Hello there,

    Thank you for reaching our support. Can you please delete your wp-content/plugins/facebook-for-woocommerce folder and reinstall the plugin? The issue you’ve raised could be due to an outdated plugin. The latest plugin version is v3.2.2. Please let us know if the issue persists after update.

    Thanks.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.