Multi-language site creating multiple metadata in stripe

  • Resolved interrest

    (@interrest)


    6 months ago

    I have a multi-languages site with a giveWP donation form connected to stripe. Collected data are sent to stripe into metadata but it is localised so I got multiple metadatas for same information (e.g. country, pays, land…) and every time a user from another localisation is giving, I got new metadata created. Is it possible to get the field key or default language label used as metadata key ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @interrest.

    Glad you reached out.

    Can you share with us some examples?

    Looking forward to helping you get to the bottom of this!

    Thread Starter interrest

    (@interrest)

    HI @matheusfd,

    I tried to dive a bit more and I think it is due to the FFM add-on which uses labels or names of fields instead of meta-keys to send metadata to stripe. As translation of the site is made, it changes label and names of fields and create multiple metadata in stripe.

    I explore 2 solutions:

    • using stripe address fields which is forwarded as cards metadata
    • using the code snippets library to check if I am able to prepend metadata using meta_key instead of labels.

    If you have any other ideas, I’m interested. I’ll keep this post updated as soon as I have a working solution ??

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @interrest.

    We are happy to discuss the possibilities for this, but since it is related to FFM and the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

    We’re looking forward to helping you get to the bottom of this issue!

Viewing 3 replies - 1 through 3 (of 3 total)
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