My Account issue

  • Resolved Eughine Dunnion

    (@alkemy007)


    9 months, 3 weeks ago

    Whenever I am in the “My Account” section of the website, if I try to click on any of the tabs “Account Details”, “Payment Methods”, “Shipping and Billing” etc, it just takes me back to the same “My Account” section of the website. It does this on all of the tabs. I checked all the endpoints and they seem to be correct when I hover over the tab, for example: (https://djalkemy.co.uk/my-account/view-order/ but it just keeps on showing the My Account page, even if the address bar shows it to be the view-order address.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @alkemy007,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation of how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter Eughine Dunnion

    (@alkemy007)

    Hi Rajesh. I did that and found that the issue seems to be with the “Ultimate Member” plugin. I’m not sure why it has all of a sudden became a problem, as it was working a little while ago.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @alkemy007,

    Thank you for updating us on your troubleshooting progress and determining that the issue is related to the “Ultimate Member” plugin.?

    The best course of action, in this case, is to reach out directly to the support team of the Ultimate Member plugin. Their developers and support community are well-equipped to help you diagnose and resolve the issue you’re facing.

    Please let us know how it goes.

    Thread Starter Eughine Dunnion

    (@alkemy007)

    Thanks Rajesh, I have made a thread on that page and will let you know how it goes, thanks for your time.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @alkemy007

    That’s great to hear! Thanks for letting us know.

    In the meantime, I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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