WP Staging Log in details

  • Resolved gretaalet

    (@gretaalet)


    6 months ago

    Hi there,

    I’ve been trying to create this staging site, and unfortunately I cannot seem to log in with the admin details. I’m also not 100% sure which admin details these should be.
    I only have access to one of the accounts in the WordPress itself, and no further details.
    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Fayyaz

    (@fayyazfayzi)

    Hi @gretaalet ,

    Please see if you can login here https://perbruhn.dk/1717055899784/wp-login.php. Make sure the user role is adminsitrator.

    Please fill out this?form?to open a free support ticket if the issue still persists. Please include the system information and debug logs for a better resolution.

    Cheers,
    Fayyaz

    • This reply was modified 6 months ago by Fayyaz.
    Thread Starter gretaalet

    (@gretaalet)

    Thanks for the reply @fayyazfayzi.
    I just made sure that the user login I do have has the role of the administrator, however it still states that ‘the password is incorrect’.

    I thought this is the ‘open ticket’ for free users?

    Thanks again!

    • This reply was modified 6 months ago by gretaalet.
    Plugin Author Rene Hermenau

    (@renehermi)

    Hello

    Please use this link and open a support request: https://wp-staging.com/contact-us-presale-and-premium-support/ (I am sorry, my colleague sent you the wrong link)

    You are entitled to use the premium support link:-)

    Btw. Did you already tried the password reset link? (Please send us this information from the link above.)

    Thank you
    René

    Thread Starter gretaalet

    (@gretaalet)

    Thanks for the help!
    I finally got access to the staging website, I created a new User that is an administrator and then created a new staging site.
    I’m having some trouble editing the site itself, it’s on and off, but I’m in:)

Viewing 4 replies - 1 through 4 (of 4 total)
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