Previously uploaded files not showing

Hi,

Thank you for your message. We understand how frustrating it can be not to find your GLB files in the product section after uploading them correctly to the media library.

We want to let you know that we are actively working on improving this functionality to ensure that all files can be accessed smoothly when adding them to products. In the meantime, we suggest trying the following steps, which might temporarily resolve the issue:

1. Check file permissions: Make sure that the permissions of the uploaded files are correct.
2. Refresh the media library: Sometimes, simply refreshing the media library page can make the files appear correctly.
3. Check for compatibility issues: Verify if there is any conflict with other plugins you are using by temporarily deactivating them to see if that resolves the issue.
4. Clear browser cache: Clearing your browser cache can help refresh views and display the files correctly.

We appreciate your patience and understanding as we work on a permanent solution. If you need further assistance or have any other questions, please don’t hesitate to reach out to us.

Best regards,

Hello

1. Permissions are fine, 644
2. Refresh didn’t help
3. On my staging site I deactivated all plugins except Elementor and Woocommerce with the same results. I also switched to the Hello Elementor basic theme and experienced the same error.
4. Clear browser cache did not help.

I will keep my eye out for updates for the app and can hopefully start using it then.
Thank you