Advanced Slider/Carousel

  • Resolved yama54000

    (@yama54000)


    5 months, 4 weeks ago

    Hi,

    I’am using “Advanced Slider/Carousel” in my home page.

    When i am on Elementor, all is ok, i can see image in backround and my “content” text + button.
    When i publish modifications, i only see the image in background + button. All text is not visible.

    https://ibb.co/VBVW4Zv
    https://ibb.co/HXg3Mpc

    How solve it?
    Thx

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @yama54000

    At first, thank you for choosing our plugin and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind Regards

    Thread Starter yama54000

    (@yama54000)

    Hello,

    I send you email this weekend with asked informations.

    Waiting for solution.

    Thank you.

    Hi @yama54000

    Please be assured that our support team is dedicated to providing you with the best assistance possible. They are currently investigating the issues you’ve reported and will get back to you with solutions as soon as possible.

    Thank you for your patience and understanding.

    Kind regards

    Thread Starter yama54000

    (@yama54000)

    Hi,

    Ok i reply to you by email.
    I give you remote access to resolve my problem.

    Thx

    I have the same problem!

    Has there been a solution?

    My site: https://www.bridgecare.co.za/

Viewing 5 replies - 1 through 5 (of 5 total)
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