Options Does Not Effect

  • Hello there,

    I was installed and changed settings for my personal needs. But I’ve realized that the options was changed I dont know why for example I dont want to display “This item” in Grid-3 template and plugin’s options page seem “NO” for this option. Also I can not change quantity for additional items even my settings is “YES”. And also I dont want to use “seperate button” and my settings page is “Main’s product button” but none of working as usual.

    Please check my option page settings: (I’m using latest 7.1.2 version)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @chemistrap1 ,

    If you are using the shortcode [woobt] to display the list of Bought Together products on your site, it might not allow you to hide the This item line.

    In your image, you have chosen to hide the Bought Together product list on the single product page when choosing “None, hide it” option for the Position option.

    If possible, you can provide us with a public link of your product to check it from the frontend to see what’s going on.

    Best regards.

    Thread Starter chemistrap

    (@chemistrap1)

    Hello,

    Thanks for quick response.

    Yes I’m using shortcode to display additional products but it was not work either I was used with an option unless shortcode. I tried it too even I deleted plugin and clear database and install again but no luck.

    I mean that it seem does not effect on frontend whatever I set on options page.

    Could you please make it possible that option for users who want to display via shortcode

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @chemistrap1 ,

    The display of shortcode on each site is dependent on the theme or template. Some templates do not allow elements to be inserted or displayed on certain positions. It’s hard to adapt the shortcode to display as you prefer so that’s why it’s impossible to hide some elements when using the shortcode.

    Unfortunately, we can’t help you further regarding this case as it will require further investigations of the theme or template in order to make custom codes work.

    Best regards.

    Thread Starter chemistrap

    (@chemistrap1)

    Hello again @janilyn409

    Yes I’d like to place on bottom of product main image but I could not achive with ready-made options. So I’ve selected “Hide” option and used “shortcode” in PHP template.

    But I think you can make an extended shortcode instead of [woobt] such as [woobt show_item=”no” add_to_cart_button=”main”] . So, we could change any option through customized shortcode and all other options remain as “general options” if I did not write on shortcode.

    If you could not make this I have to consider to move another plugin unfortunatelly.

    Plugin Support Janilyn T

    (@janilyn409)

    Hi @chemistrap1 ,

    I have asked one of our developers. He said there were some technical reasons for not changing the shortcode the way it was. So we could not make any change at the moment. You can kindly try another plugin as an alternative to our plugin.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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