[NSFW] transferring product bundles to CRM.

  • Resolved wollmeradm

    (@wollmeradm)


    5 months, 3 weeks ago

    <span style=”color: var(–tw-prose-bold); font-weight: 600; font-family: ui-sans-serif, -apple-system, system-ui, "Segoe UI", Roboto, Ubuntu, Cantarell, "Noto Sans", sans-serif, Helvetica, "Apple Color Emoji", Arial, "Segoe UI Emoji", "Segoe UI Symbol";”>Problem Description:On the WordPress site using the Product Bundles plugin from WooCommerce to create product bundles, there is a problem when integrating with RetailCRM through the WooCommerce Simla plugin:
    When two product bundles containing identical items are added, the first instance of such an item is transferred to the CRM, but the second one is not. This leads to incomplete information about the bundles being transferred.Here’s a specific example based on the screenshots:

  • Two bundles are added to the cart, each containing identical items.The screenshots show that in the first bundle, the item “Battery for Wollmer D707 vertical vacuum cleaner” is added and transferred to the CRM, whereas the identical item from the second bundle is not transferred. Additionally, the second instance of the “HEPA filter for Wollmer D707 vertical vacuum cleaner” is also not transferred to the CRM.Key Points of the Problem:When identical items are present in different bundles, the CRM receives information only about the first occurrence of the item, ignoring subsequent ones.This may be related to how the Product Bundles or WooCommerce Simla plugin processes duplicate items when transferring data to the CRM.Screenshots:

    • CMS Order Items</span>

    <span style=”color: var(–tw-prose-bold); font-weight: 600; font-family: ui-sans-serif, -apple-system, system-ui, "Segoe UI", Roboto, Ubuntu, Cantarell, "Noto Sans", sans-serif, Helvetica, "Apple Color Emoji", Arial, "Segoe UI Emoji", "Segoe UI Symbol";”>CRM(Missing Battery and HEPA filter)</span>

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  • Plugin Author Simla.com

    (@retailcrm)

    Hello, I recommend contacting us at [email protected] having described this situation in more detail, so that our technical specialists will analyze the module and help you solve the issue.

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