Major error while the plugin is active

  • Resolved lesi2000

    (@lesi2000)


    5 months, 3 weeks ago

    Note: Currently the plugin is turned off as it breaks some pages of the site.
    Hi and thank you for creating this plugin! It is awesome and does a great job.
    However currently i have it turned off on my site as it causes some pages to break.

    At first i didn’t thought it was the plugin itself. On some of the bigger product catalogue pages the php just dies. what i mean:
    In our – e- store we have many categories and products. If a person clicks on a subcategory with not that much products on it (20-40) all is normal.

    But when a person click on a main category with 90+ products for example, the page breaks in this way:

    https://prnt.sc/vQ4fVi7Jw70P – page with errors

    I turned on the debug log and at first it told me no memory limit. 

    Allowed memory size of 268435456 bytes exhausted (tried to allocate 23158040 bytes) in /home/[path]/class-wpdb.php on line 2349.

    At this point it was already 256M and i increased it at 512M. I didn’t expect this to be my permanent solution because i find this memory too much for just a category page display so i knew i only put a bandage on the problem.

    This solution didn’t helped for the display, but then the debug started to show other fatal errors such as:

    Maximum execution time of 30 seconds exceeded in /home/[path]/class-wpdb.php on line 1283

    and

    Error when decoding a JSON at path /home/[path]/wp-content/plugins/woocommerce/assets/client/blocks/rating-filter/block.json: Syntax error in /home/[path]/wp-includes/functions.php on line 4631

    And the problem from the upper screenshot continues. I was puzzled.
    The only new thing that appeared on the site is WholesaleX plugin so i decided to try and deactivate it. and somehow everything came back to normal.

    https://prnt.sc/EQoJNLbybfnL – how it should be


    I understand that it may be some kind of incompatibility , but i truly want to find the problem as i find your plugin awesome and i want to continue use it on my sites for the future.

    Any help will be appreciated!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there,

    Thank you for your kind words about our plugin! We’re glad to hear you find it awesome and that it does a great job.

    Our developer will work on fixing the issue you’ve described. In the meantime, I understand that you’ve turned off the plugin as it breaks some pages of your site. From your description, it appears the issue occurs when viewing larger product categories, resulting in memory exhaustion and subsequent fatal errors.

    Our team will investigate the root cause and provide a solution as soon as possible.

    Thank you for your patience and understanding. We’ll keep you updated on our progress.

    Regards
    Owadud

Viewing 1 replies (of 1 total)
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