Firewall configuration

Hi @mcyann, thanks for getting in touch!

I might consider a failed/incomplete plugin update, but I have recently seen some cases of a mod_security rule hitting a false-positive when only one page is failing to load.

If you’re able to temporarily turn off mod_security from your host’s control panel and confirm if that fixes the issue, turn it back on and ask your host for assistance changing its settings to avoid false-positives. It’s not ideal to keep it turned off altogether, so finding the specific rule causing the issue and just turning that off would be the ideal scenario.

Thanks,
Peter.

Hello,
thank you for your reply, I’ll see what I can do about this rule. But it’s going to be complicated, I don’t have access to hosting.
Thanks for your help.

Hi @mcyann,

I’m sure your host’s support (or server admin if you have one) will be able to assist you with anything you’re unsure of regarding the mod_security troubleshooting process – especially if you’re unable to access such settings yourself.

Let us know what you find out,
Peter.