not showing on smartphones

Hello @proness,

Thank you for reaching out and for using the T4B News Ticker plugin.

I have checked the page you provided from my smartphone, and I can confirm that the news ticker is running as expected on mobile devices. See this screenshot from my smartphone that it is working correctly.

There could be a few reasons why you might not be seeing the ticker on your smartphone:

1. Browser Cache: Sometimes, the browser cache may cause issues. Please try clearing your browser cache or viewing the page in incognito mode.
2. Device-Specific Issues: It might be a device-specific issue. Can you try checking on a different smartphone to see if the issue persists?

If the problem continues, please provide more details about your device and browser version so we can further investigate the issue.

Thank you for your patience, and we are here to help resolve any issues you may encounter.

Best regards,
Iftekhar

Bro that makes me so happy that you can see it, thank you so much.

I am on iphone 14, Safari, I already cleaned the iphone cache on settings and nothing.

but everyone else I can see it now.

THANK YOU!!!

Hello,

I’m glad to hear that the ticker is visible to others and that you are happy about it.

Since you’re still experiencing the issue on your iPhone 14 using Safari, let’s try a couple more troubleshooting steps:

1. Restart Safari: Close all Safari tabs and then restart the browser.
2. Update iOS: Ensure your iPhone’s iOS is updated to the latest version.
3. Try a Different Browser: Install and check if the ticker is visible on another browser like Chrome or Firefox on your iPhone.

If the issue persists after trying these steps, please let me know, and we can explore further solutions.

Thank you for your patience and cooperation!

Best regards,
Iftekhar