Shows Same Quantity for Free and Main Item

  • Resolved 407marketing

    (@407marketing)


    5 months, 2 weeks ago

    We are preparing to offer a promotion in which customers can purchase 9 of one item, and we’ll throw in a free other item. So, if a customer purchases 9 65BIO Targets, then they’ll receive 1 pack of the 50BIO Targets. But, when we add the requisite number of Main Items to the cart, an equal number of the Promotional item is added to the cart. It should be 1 promotional product, not 9. See below:

    Here’s the settings page:

    And here’s what the cart shows when adding 9 of the Main Products:

    Is there a way to fix this?

    • This topic was modified 5 months, 2 weeks ago by 407marketing.
    • This topic was modified 5 months, 2 weeks ago by 407marketing. Reason: Updated images and edited for clarity

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Pranav MT

    (@pranavstorepro)

    Hi @407marketing ,

    This is Pranav from Store Pro.

    I’m sorry to hear that you’re having issues with the free product adding to cart. We have tested the plugin in our test sites ,but could not replicate it in our side.

    So,could you confirm,if the plugin is in latest version ?

    If possible, please run a conflict test by deactivating all plugins except WooCommerce , Buy X Get Y Free by StorePro. Consider switching the theme to a default (storefront) as well.

    For further check, We’d be very happy to help you out.

    If you have a staging site, then please provide us access to it. We will also need to get temporary admin login details for your site. You can submit the login details via our secure form .We will look into that as early as possible.

    Thankyou for contacting Store Pro!

    Pranav

    Trusted eCommerce Experts
    Support Team / Happiness HQ
    [email protected]
    https://storepro.io

    Plugin Author Pranav MT

    (@pranavstorepro)

    Hi?@407marketing ,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Thanks
    Sarun

Viewing 2 replies - 1 through 2 (of 2 total)
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