How do get JetPack to stop trying to backup a site that is shut down

  • Resolved mikesafh

    (@mikesafh)


    5 months, 2 weeks ago

    Hello all,

    So I shut down a website that had JetPack doing backups, but did not turn off backups beforehand. When I try to turn backups off, the only options available for Backup settings are to configure restores. I don’t want to restore, the site is shut down. I want to stop backups. Already canceled my plan, but the subscription is good until November.

    Do I just ignore the emails telling me the backup failed until then? Would rather not go that route… I just want to turn off backups for a site that’s down (and gone) on purpose.

    How? Thanks.

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  • Hi @mikesafh,

    Thanks for getting in touch. Jetpack support will be able help you with this. Since we’ll need to get some account information from you, could you please reach out privately through our support contact form? Please include this forum thread URL in your message.

    Thanks, and talk to you soon.

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