Password rest email 4 times – only one link works

Hello…anyone out there?!?!?!?!

Hi @cte2087 ,

The Toolkit itself would not fire more than one email. To confirm, when you mention “LearnDash password reset function”, you do mean our Front End Login module specifically, so you are using some type of [uo_login] shortcode? Is the page excluded from all types of caching?

For the emails themselves, are you using your host to send them or a transactional email service? You mention that everything is deactivated, but does that include LearnDash then, any plugin to support email delivery and a default theme?

I wonder too if you use an email logging plugin to track what’s handed off to WordPress for email delivery. It would help to confirm that all emails go out from the same time from our plugin.

Only 1 of 4 working makes sense, since later requests would invalidate previous links.

If it’s not our module initiate the password reset email, can you confirm exactly what is doing it and if you have our Front End Login module enabled?

Thanks

The Toolkit itself would not fire more than one email. To confirm, when you mention “LearnDash password reset function”, you do mean our Front End Login module specifically, so you are using some type of [uo_login] shortcode? Is the page excluded from all types of caching?

R: Yes, the Learndash login module…with the shortcode.

For the emails themselves, are you using your host to send them or a transactional email service? You mention that everything is deactivated, but does that include LearnDash then, any plugin to support email delivery and a default theme?

R: Learndash is active, that is why we have the Uncanny plugin. We use SMTP/Mailgun to send out system emails.

I wonder too if you use an email logging plugin to track what’s handed off to WordPress for email delivery. It would help to confirm that all emails go out from the same time from our plugin.

R: The email all go out at the same time…it it happens to be the 3rd email that has the proper code.

Only 1 of 4 working makes sense, since later requests would invalidate previous links.

R: The 4th email also does not work…only the 3rd email

If it’s not our module initiate the password reset email, can you confirm exactly what is doing it and if you have our Front End Login module enabled?

R: We have the front end module enabled and use it as our password reset since the default WP password reset goes nowhere. Once we deactivate Uncanny, all system emails work properly, but they are through the system and the page links take you to WP pages. We need the Uncanny for the timer feature and the Course assignment users function.

Sorry @cte2087 , just because LearnDash has its own login system, are you definitely using ours? Can you confirm the exact shortcode you mention you’re using?

Since you mention using an SMTP plugin with Mailgun, is it showing that the Toolkit generated 4 emails?

Do you have a Staging environment where you could temporarily deactivate everything, even LearnDash, so only the Toolkit plugin is active? And then could you retest to see if a single email is sent? If we can confirm that it’s working that way, perhaps you could reactivate plugins gradually to try to assess when more emails start going out. And, like in the other ticket, it would help to see the system report so we can see if something else might be involved.

Thanks