Cannot login to my account

Hi @kwoodall

Thanks for reaching out.

It seems you have an active license with us. For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk.

You’ll hear from one of my colleagues soon!

I can’t open a support ticket since I can’t login. I tried. But if you see my account, hopefully my email is listed for you to contact me.

Thanks!

Could you please follow these steps and see if they work for you?

Please visit the our HelpDesk and look for the “Open a ticket” button. Once you find it, click on it. Then, on the next page, click the “Open Ticket” button. After that, choose “Billing, Licensing, and Account Issues” from the dropdown menu, and proceed to fill out the remaining fields on the form.

I hope this helps. Let me know if you have further concerns.

Thanks!

Hi @kwoodall

I’m glad I was able to help you with this one.

If you have some time to review, that would be amazing!

https://www.ads-software.com/support/plugin/the-events-calendar/reviews/