Image conversion to WebP don’t work

  • Resolved bmarimpouy

    (@bmarimpouy)


    8 months, 3 weeks ago

    Hello,

    Image conversion to WebP show an error : FAILED Image conversion to WebP was unsuccessful. Please try again.

    Any idea?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @bmarimpouy

    Thank you for reaching out to us. We apologize for the inconvenience caused by the issue with converting your image to WebP format.

    This feature is server-dependent. If your server doesn’t support the specific PHP image extensions, the feature won’t operate properly. We need information about your server’s PHP version to better understand and resolve this issue.

    So, could you please share which PHP version you’re using?

    If you’re facing any other issues with ThumbPress, please let us know about that too.

    Thank you!

    Hello?@bmarimpouy

    Hope everything is okay with you.

    We want to let you know that we’ve just released a new version of ThumbPress-version 5.4. This update addresses the issues you’ve experienced in the past.

    Could you please update the ThumbPress to the latest version and check if you face any further issues with the new version?

    Before you update the plugin, please remember to back up your site.

    If you run into any problems with this new version, don’t hesitate to reach out. We’re here to help.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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