• Resolved pandeussilvae

    (@pandeussilvae)


    Although the cache is active on all java scripts, the menu does not appear immediately when you click on the three lines button on mobile, but after several, too many, seconds.
    Is it possible to make the script load before other elements on the page?
    Is there a cache setting I can set to get the result?

    Report number:?UDMEPFNX

    Report date:?06/22/2024 10:23:02

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please disable the Hostinger CDN first.

    Thread Starter pandeussilvae

    (@pandeussilvae)

    Disabling the CDN involves a series of problems that I cannot support on a site in production. I disabled Hostinger’s cache manager, is that still ok?

    Plugin Support qtwrk

    (@qtwrk)

    I am not sure if I understand you correctly ?

    it works after you disable hostinger CDN?

    Thread Starter pandeussilvae

    (@pandeussilvae)

    Nope, I’m still having the same problem. the loading of the script for opening the menu from mobile always starts too late and is never as fast as I would expect. Opening the menu from mobile should be immediate and not so slow that you think it’s not working. Have you already tried doing this? Go to the link from your mobile phone and try opening the menu at the top left to understand the issue.

    Plugin Support qtwrk

    (@qtwrk)

    you mean this menu ?

    Thread Starter pandeussilvae

    (@pandeussilvae)

    Yes exactly. How long does it take on your phone before it shows from any page on the site?
    The typical users of this site are technologically poor, so an excessive delay equates to a problem that will keep them from coming back.

    Plugin Support qtwrk

    (@qtwrk)

    it actually loads like instantly on me , what exactly do you see on your side ?

    this is what it shows on me: https://drive.google.com/file/d/1GrjHojjTTgEu5h4Yagpqj1Lx27Dn3FfX/view?usp=sharing

    Thread Starter pandeussilvae

    (@pandeussilvae)

    PLease, before saying it loads instantly, navigate the site on some article and try to open the menu the moment the page loads without waiting to understand the problem. Then load the home page again a couple of times and try it again on the home.

    This is what it shows to me on a fiber home connection:
    https://drive.google.com/file/d/1S3mddYEyavZ-gBlvPpkRAyBwhaq84iPv/view?usp=sharing

    This is what it shows to me on a mobile very fast connection: https://drive.google.com/file/d/1S3mddYEyavZ-gBlvPpkRAyBwhaq84iPv/view?usp=sharing

    As you can see, even on a very fast connection it takes some time to show and the “carica altri” (load more) button doesn’t work.

    On the slower (believe me, it’s a fiber fast connection) one it takes centuries to show.

    Let me know how can I help you to troubleshoot this issue and please let me know if you can replicate the problem.

    Thank you

    Paolo

    Plugin Support qtwrk

    (@qtwrk)

    please disable the hosting CDN first

    Thread Starter pandeussilvae

    (@pandeussilvae)

    Done

    Plugin Support qtwrk

    (@qtwrk)

    I did hit issue before when HCDN is active, but I don’t see it now

    Thread Starter pandeussilvae

    (@pandeussilvae)

    I still hit the issue on home as well. Did you surf the site and tried it on other pages than the home?

    Thread Starter pandeussilvae

    (@pandeussilvae)

    Does the load more (“carica altri”) button works for you?

    Plugin Support qtwrk

    (@qtwrk)

    I think issue is this javascript takes too long to load

    please try fully disable HCDN

    where is the load more button though ?

    Thread Starter pandeussilvae

    (@pandeussilvae)

    It’s in Home page after the articles list.

    BTW, let’s work on staging copy, I can’t deactivate completely CDN on the production site in weekdays because it takes minutes to get back online.
    I opened a report with the Report number:?RRAWVGKI

    Link to the stage site is https://stage.insindacabili.it

    It’s a perfect copy with CDN completely deactived.

Viewing 15 replies - 1 through 15 (of 20 total)
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