problem notification email fields

  • Resolved guillaume72

    (@guillaume72)


    5 months ago

    Hi

    In the configuration of the email sent after a quote request, the “first name”, “last name”, “email” and “phone” fields appear correctly.
    However, the “message” field does not appear! In the configuration I declared it with @order_comments and nothing appears. Is it a bug? Did I call the message field wrong?

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @guillaume72,

    Greetings! Could you please share a screenshot of the quote form settings where you have linked the message field and the email notification? This will allow us to see how the message layout appears in the email and help us address the concern accurately.

    Looking forward to hearing from you.

    Thread Starter guillaume72

    (@guillaume72)

    Hi

    Thanks for your feedback.

    Here are the form field settings:


    Email template settings:



    And what I receive as a notification:

    If you want access to the back office to better understand, give me an email where I can send them to you.

    Regards

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @guillaume72 ,

    Thank you for sharing the screenshots. The shortcode for the quoted message in the email template appears to have been altered, which is why the message is not appearing in the email notification. Please update the shortcode from “@order_comments” to “@customer_note” in the administrator email template, as demonstrated in the screenshot below.

    https://prnt.sc/q4NYAKz9_khn

    Please don’t hesitate to reach out to us if the issue persists.

    Thread Starter guillaume72

    (@guillaume72)

    Hello,

    I just made the modification and indeed the messages appear correctly in the email I receive.

    Thanks a lot

    Thread Starter guillaume72

    (@guillaume72)

    problem solved

    Plugin Author ELEXtensions

    (@elextensions)

    Hello @guillaume72,

    We’re glad to hear the issue is resolved! If you are satisfied with our product and support, please consider leaving a review. Your feedback will help us gain more visibility.

    https://www.ads-software.com/support/plugin/elex-request-a-quote/reviews/

    Thank you in advance!

Viewing 6 replies - 1 through 6 (of 6 total)
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