Gutenverse Plugin Breaks

  • jerenn

    (@jerenn)


    5 months ago

    The issue arises when customizing the website with Gutenverse. Initially, the website loads correctly, and the plugin can be activated without problems. However, while customizing and adding new pages, the editing page fails to load, although the frontend of the website remains accessible. This problem consistently occurs after making customization changes. When the Gutenverse plugin is deactivated, the editing page can be loaded again without issues, but the site does not appear as intended due to the absence of the plugin’s features. Re-activating the plugin temporarily resolves the problem, allowing customization to resume, but the issue reappears after further edits. This cycle continues, forcing deactivation and reversion to a previous state to continue working, without a clear understanding of the underlying cause.

    Theme: Child Theme (Parent Theme: Intrace Version 1.1.3)

    Browser:
    ? Google Chrome
    ? Browser Version: 126.0.6478.127

    Operating System:
    ? macOS Sonoma 14.5

    Server Environment:
    ? Web Server: Apache 2.4.59
    ? PHP Version: PHP 8.1.16
    ? Database: MySQL 10.6.18
    ? WordPress Version: WordPress 6.5.5

    Plugins:
    ? Gutenverse : Version 5.3.2
    ? Jetpack: Version 13.5
    ? LottieFiles: version 2.8.0

    File Permissions:
    ? Files: 644
    ? Directories: 755
    ? wp-config.php: 666

    Recent Changes to solve the problem but doesn’t solved:
    ? Changed PHP settings in php.ini for PHP Max Input Vars
    ? changed the PHP Time Limit and memory limit.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gowinda

    (@gowinda)

    Hi,

    since we cannot access your editing page, we need you to find the error message. Open your site editor, then right-click anywhere on the page. find the inspect/inspect element and click on the console navigation. it look something like this:

    View post on imgur.com

    please send us the error message you find. also, our latest plugin version is 1.9.2 (try upgrading if you haven’t yet! ?? )

    Thread Starter jerenn

    (@jerenn)

    Hi,

    Thank you for your response. The plugin is up to date (version 1.9.2). I inspected the issue and attached images, but the information part didn’t display..

    View post on imgur.com
    View post on imgur.com
    Plugin Support gowinda

    (@gowinda)

    hi,

    I am sorry, but it seems that your site editor did not crash when you took the screenshot. the error message would only be displayed when the crash happen. The error message will only be displayed when the crash occurs. In the first image you sent, there is a [1 error] indicator. Next time, please select it so we can see the error message.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.