Not sending emails

  • Resolved the red bicycle

    (@the-red-bicycle)


    8 months, 1 week ago

    here’s the error log

    can anyone tell me what I’m doing wrong?

    Versions:
    WordPress: 6.5.5
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 4.0.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused
    Host: smtp.theredbicycle.org
    Port: 465
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused

    SMTP Debug:
    2024-06-27 09:31:01 Connection: opening to ssl://smtp.theredbicycle.org:465, timeout=300, options=array()
    2024-06-27 09:31:01 Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://smtp.theredbicycle.org:465 (Connection refused) [/web/htdocs/www.theredbicycle.org/home/wp-includes/PHPMailer/SMTP.php line 409]
    2024-06-27 09:31:01 SMTP ERROR: Failed to connect to server: Connection refused (111)
    SMTP Error: Could not connect to SMTP host. Failed to connect to server

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @the-red-bicycle,

    Thanks for reaching out! This error usually occurs when using the Other SMTP mailer. It indicates that your mail server is refusing the SMTP connection on your WordPress site.

    To fix this, you’ll need to contact your hosting provider with the error report. They should be able to advise on why the connection is being refused and hopefully resolve it.

    Please let them know that you are trying to connect to their SMTP settings following the guide here.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)
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