Order status

  • Hey

    I have a strange problem with order status:
    Order status changed from Delivered to Shipped.

    After somedays of delivered, order automatically change to shipped and resend email to customer “your order have been shipped” with invoice.

    What can case this problem ?

    I have ‘Advanced Shipment Tracking for WooCommerce‘ and ‘TrackShip for WooCommerce‘

    Trackship said their plugin only change status from shipped to delivered.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Stef

    (@serafinnyc)

    Hello @mdahamshi The issue lies with one of those apps as this is not a native function of WooCommerce. Please reach out to one of those authors for assistance as we do not support 3rd party apps in this forum per guidelines. Only WooCommerce core.

    Hey there, @mdahamshi! Thanks for contacting us. I’m happy to help you.

    As mentioned, this forum is exclusive to WooCommerce core plugin, so we can’t help with other plugins here.

    If you purchased Advanced Shipment Tracking for WooCommerce on our marketplace, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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