Not receiving scan results email

Hello @asafm7 and thanks for reaching out to us!

Have you ever received the scan results in the past or has this always been an issue?

Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?

Thanks!

Thanks, @wfadam.

Have you ever received the scan results in the past or has this always been an issue?

I remember receiving these emails in the past, but I think that not from the website I’m currently managing.

Can you log into your site and navigate to Wordfence > All Options > General Wordfence Options > Where to email alerts and make sure you have your correct email listed here?

Yes, the email is correct.

Thanks for confirming that.

Let’s try to disable the alerts and reactivate them. Sometimes this can reset the database and get the emails going again.

Log into your site and navigate to Wordfence > All Options > Email Alert Preferences and disable all these options – then SAVE. Once the Save is complete, check the email alert options you would like to have set and then SAVE again.

Let me know if this works.

Thanks, @wfadam.

I’ve done that. I will keep you updated.

Hi, @wfadam.

Unfortunately, it didn’t help.

What else can we try?

Can you maybe share the template of the email (subject line for example) so I can check if I ever got it, and if it is anywhere in a spam or promotion folder?

Thanks.

@wfadam, any updates on this by any chance?

@wfadam, is this thread still being reviewed?