Datatables Error is 1.5.8

  • Resolved mohobook

    (@mohobook)


    5 months ago

    After upgrading to 1.5.8 I get the following error when loading a table

    DataTables warning: table id=DataTables_Table_0 – Ajax error. For more information about this error, please see https://datatables.net/tn/7

    I had to revert to 1.5.7 to get rid of it, please advise

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @mohobook,

    Thank you very much for informing us about the error you have encountered.

    We sincerely apologize for any inconvenience it may have caused. Our team will thoroughly investigate the plugin ASAP and release an update by adding a fix ???

    During this interim period, your cooperation and patience are highly expected ??

    Best regards,
    Tarek Aziz

    • This reply was modified 5 months ago by Tarek Aziz.
    Thread Starter mohobook

    (@mohobook)

    Thank you, kindly let me know when the problem is resolved and it’s safe to upgrade

    Plugin Contributor Nazmul Huda

    (@nazmulhudadev)

    Hello @mohobook,

    Thank you for using JustTables. We apologize for the inconvenience caused.

    We’ve tried to replicate the error you’re facing with version 1.5.8 but have been unable to do so. According to the DataTables documentation, the issue seems to be related to an Ajax error. It’s possible that there was a temporary issue in your backend during the update process.

    Could you please try updating the plugin to version 1.5.8 again? If the error persists, kindly let us know the details by creating a support ticket at https://portal.hasthemes.com/contact/. We are committed to working with you to provide a meaningful solution.

    Thank you for your patience and cooperation.

    Best regards,
    Nazmul

    Thread Starter mohobook

    (@mohobook)

    Hello, I am sending a support ticket, please keep an eye out

    Thread Starter mohobook

    (@mohobook)

    Correction, I am not able to submit a support ticket because it assumes I have an account

    I have updated the plugin and woocommerce to the latest versions and the error is visible when using Firefox, but not visible when using Chrome, when I first reported it, the error was visible in all browsers

    Here is a screenshot of the error in Firefox, again, seems to be fine in Chrome
    https://pasteboard.co/QR7ZAducrcSC.png

    Plugin Contributor Nazmul Huda

    (@nazmulhudadev)

    Hello @mohobook,

    Thank you for the detailed information.

    At our end, we have tested using the latest version of WooCommerce, the latest version of JustTables, and the Firefox browser, but unfortunately, we could not replicate the issue. We are not dismissing your concern, but it appears to be an environment-specific issue, which requires further investigation.

    We apologize for the inconvenience caused by the ticket submission process. Please visit https://portal.hasthemes.com/contact/, fill out the “General Questions” form, and submit it directly. We will get back to you as soon as possible. You can refer to this screenshot for guidance.

    Thank you for your cooperation and patience.

    Best regards,
    Nazmul

    Thread Starter mohobook

    (@mohobook)

    I submitted a ticket as requested, looking forward to your reply

    Plugin Contributor Nazmul Huda

    (@nazmulhudadev)

    Hi @mohobook,

    Thank you for creating the ticket.
    We have received it and have already replied there.

    Best regards,
    Nazmul

    Thread Starter mohobook

    (@mohobook)

    Hello, I provided access as requested but I have not heard back from anyone in a few days, could you please check the status of the ticket, thank you

    Plugin Contributor Nazmul Huda

    (@nazmulhudadev)

    Hi @mohobook,

    Thank you for your patience and cooperation.

    We are extremely sorry for the late response. Our support agent has already replied to your support ticket. Please check that ticket for our latest update.

    Best regards,
    Nazmul

Viewing 10 replies - 1 through 10 (of 10 total)
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