Adding an item to cart doesn’t work

  • Resolved ronbi13

    (@ronbi13)


    8 months, 1 week ago

    Good afternoon
    After the last update, redirection stopped working after adding an item to the cart.
    If a visitor wants to buy access, then nothing happens. The cart is empty. Resetting cache doesn’t help.
    What to do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ronbi13

    (@ronbi13)

    This appears to be an attribution conflict. If you add a button to the article that leads to the product card, which gives access to paid content, then the product will NOT be added to the cart WooCommerce.
    But if you provide a link to a store category in WooCommerce, the product is added to the cart.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Please send me a link to one of the affected pages/products so that I can take a further look into this for you.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter ronbi13

    (@ronbi13)

    Thanks for your response. The problem is resolved.
    For example, I created a product that gives access for 1 month. This is the only access plan. If you specify a link to this product in the button at the end of the article (the link can be configured in your plugin), then adding to cart does not work. Doesn’t work at all.

    But if you provide a link to the main page of the store or to a category, then everything works great.
    Thanks for your wonderful plugin!

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. This is possibly site-specific as I haven’t been able to replicate the same behavior on my own site. If you want to explore this further I would recommend reaching out to a developer for further assistance.

    I’m glad to hear you’ve found a workaround for this though. Please feel free to reach out if there’s anything else we can assist with by starting a new topic for each question.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 4 replies - 1 through 4 (of 4 total)
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