Editor with a Blank Screen with Latest Update

  • Resolved Katherine

    (@theordinarykatalog)


    4 months, 3 weeks ago

    After the latest update and with the database update, a very odd issue surfaced.

    I saw one of my drafted posts shift up to the top, even though I have not touched it for months. Upon opening it, the editor did not show, and the whole screen was white. The same issue happened when I wanted to edit my published posts. Oddly, I had no problem editing my recent drafts, i.e. the editor and sidebars appeared as expected.

    Spectra was the only plugin to update yesterday, and my editor had no issues before this update. So I decided to roll back, and after purging my cache, the editor worked as expected again. That’s why I thought this latest update was causing the problem.

    I have since disabled auto update until a new build is released and thought I would raise the issue here to let the developers know.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @theordinarykatalog,

    Thank you for bringing these issues to our attention. We apologize for any inconvenience this has caused.

    Regarding the post order issue, this is a known problem, and we are actively working on improvements to address it in future updates.

    However, for the issues with the editor not displaying correctly for your drafted and published posts, we were unable to replicate this problem on our end. To assist you better, we need to check your site configuration.

    Please create a support ticket with our team here so that we can investigate these issues more thoroughly and provide a solution.

    We appreciate your patience and understanding, and thank you for helping us improve our plugin.

    Have a nice day!

    I can confirm the post order issue as well.

    Thread Starter Katherine

    (@theordinarykatalog)

    Hi @mohsinbsf

    Thank you for your response. Oddly, the post order issue only happened with this new update so there must be something that has changed for this to happen only now.

    As for the editor issue, I saw someone else posting about the same problem, so this definitely happens because of the latest update. I tried creating a support ticket and realised that you might need my login details, which I unfortunately couldn’t provide. Can I provide anything else to help the team investigate the issue?

    In case you need it, my website is theordinarykatalog.com and I am using the Astra theme.

    Thank you.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @theordinarykatalog,

    We have released the Spectra 2.14.0 with the fixes, please update the plugin to the latest version and don’t forget to clear all the caches.

    Have a nice day!

    Thread Starter Katherine

    (@theordinarykatalog)

    Hi @mohsinbsf

    I confirm that the editor issue has been resolved in the latest update.

    However, I have another more significant problem with the plugin, which I suspect is causing my editor to lag severely as my post gets longer. Sometimes, the lag got so bad the editor froze. I think the issue is similar to what is shared in this thread: https://www.ads-software.com/support/topic/spectra-slows-down-back-end/

    Do I have to open a new thread for this, or is this a known issue for the plugin that has not been resolved?

    Thank you.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi?@theordinarykatalog,

    This is not a known issue. Please open a new thread so that it can be resolved.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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