The email address entered is invalid, please check the formatting (e.g. email@do

  • Our website is having a problem with the “Contact Us” Form. When submitting the form, the sender gets the following message…

    The email address entered is invalid, please check the formatting (e.g. [email protected]).Contact Sales DepartmentSubject(Required)Message(Required)

    Can you assist with a fix?

    Thank you.

    .sig

    [moderator note: signature moderated]

    https://www.ads-software.com/support/guidelines/#do-not-spam

    Below is the result of trying to “Contact Us”

    Contact & Location

    • Home
    • Contact & Location
    Find our Location and Contact Info Listed

    There was a problem with your submission. Please review the fields below.NEW Contact UsName(Required)

    FirstLastEmail(Required)Who would you like to contact?(Required)SELECTSalesBilling/AccountingShippingAdministrativeWhat Product(s) Are You Interested In?

    The email address entered is invalid, please check the formatting (e.g. [email protected]).Contact Sales DepartmentSubject(Required)Message(Required)

    [redacted by moderators]

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter tguthrie17

    (@tguthrie17)

    Who do I report this to?

    Contact & Location

    • Home
    • Contact & Location
    Find our Location and Contact Info Listed

    There was a problem with your submission. Please review the fields below.NEW Contact UsName(Required)

    FirstLastEmail(Required)Who would you like to contact?(Required)SELECTSalesBilling/AccountingShippingAdministrativeWhat Product(s) Are You Interested In?

    The email address entered is invalid, please check the formatting (e.g. [email protected]).Contact Sales DepartmentSubject(Required)Message(Required)

    • This reply was modified 4 months, 2 weeks ago by James Huff. Reason: redundant link removed
    lisa

    (@contentiskey)

    Looks like you are using Gravity Forms. The plugin’s support team would be most familiar.

    Here’s a link to the support for Gravity Forms plugin: https://www.gravityforms.com/help/

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I suspect that this field is set for an email address, though what you want is plain text.

    As Lisa noted above, please contact Gravity Forms suport if you can’t find the solution.

Viewing 3 replies - 1 through 3 (of 3 total)
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