Scan Stage Failed

  • Resolved bad53ct0r

    (@bad53ct0r)


    8 months, 2 weeks ago

    Hello everyone!

    Can anyone help me. I installed a premium version of Wordfence in my website, but I keep on receiving this error

    “Scan Stage Failed
    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself.”

    • This topic was modified 8 months, 2 weeks ago by bad53ct0r.
    • This topic was modified 8 months, 2 weeks ago by bad53ct0r.
Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @bad53ct0r,

    Thanks for reaching out.

    Can you do the following so I can get the information I need to help find the reason scans aren’t completing? You may have already done some of them but I want to be sure.

    • Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)?
    • Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
    • Set “Maximum execution time for each scan stage” to 20 on the options page
    • Click to “Save Changes”
    • Go to the Tools > Diagnostics page
    • In the “Debugging Options” section check the circle “Enable debugging mode”
    • If “Start scan remotely” is checked,?uncheck?this option.??
    • Click to “Save Changes”.
    • Start a new scan

    Let me know if this helps. If it does not, please send a Diagnostic report to [email protected]. Make sure and include your forum username where indicated.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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