Order to Cancelled Status

  • Resolved ToPpS

    (@topps)


    4 months, 2 weeks ago

    Hi Guys,

    I’ve had this issue twice on two manual orders that were 3 months apart. I had to revert to using the payment link generated from the Yoco dashboard as subsequent attempts resulted in the same issue.

    I create the order within the WC backend, and sent the invoice to the customer via email.

    They attempt payment (checkout session ID created) and then the order status changes a few minutes later. “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”

    The amount was not paid/debited from the customers account.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    Hello @topps,

    Thanks for reaching out to us. We are currently investigating the issue you shared and we’ll get back to you as soon as we can with any questions or requests to provide a solution to the problem you are facing.

    Thanks again!

    Best, Paula

    Plugin Support Bartech

    (@bartech)

    This is WooCommerce setting and Yoco plugin is not involved in order being automatically cancelled.

    If customer have Yoco checkout url it can still pay for the order even after order being Cancelled by WooCommerce. After payment is done order status will be updated to Processing regardless of previous status.

    • This reply was modified 4 months, 1 week ago by Bartech.
    Thread Starter ToPpS

    (@topps)

    Thank you @bartech for the reply and suggestion. I’ve amended the setting.

    Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    Hello @topps ,

    I’m glad that the suggestion helped you to fix the issue you were facing.

    Don’t hesitate to reach out if you need anything else ??

Viewing 4 replies - 1 through 4 (of 4 total)
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