Order status changin Error

Dear shakeeti,

Thank you for reaching out.

To clarify, in LearnPress, users are only granted access to courses when their order status is set to “Completed.” This is to ensure that access is only given once the payment has been fully processed.

When the order status is changed to “Pending,” “Cancelled,” or “Failed,” all associated courses, lessons, quizzes, and other progress are indeed reset. This is the default behavior to prevent unauthorized access to course content.

Could you please provide more details on why you need to change the order status to “Pending,” “Cancelled,” or “Failed” while still wanting to retain the user’s course progress? Understanding your specific use case will help us provide a more tailored solution.

Looking forward to your response.

Best regards,
Brianvu-tp

Hi shakeeti,

We hope you’re satisfied with the response provided. Since we don’t receive your reply after a month, we will close the ticket for now.

If you encounter any further problems or have new questions, please don’t hesitate to open a new ticket here. Thank you so much for contacting our support team.

Thanks & Regards,
LearnPress – Customer Support