Plugin incompatibilities and error logs

  • Hello,

    I’m having some plugin incompatibilities with the Airwallex payment gateway plugin. Specifically, some checkout options disappear when changing payment options at checkout, and the issue is resolved by deactivating the Airwallex plugin. When changing payment options at checkout, the “apply store credit discounts” and “apply loyalty point discounts” options disappear.

    The creators of the coupon plugin that provides these discount functions (Advanced Coupons) were digging into the issue and discovered the Airwallex plugin to be the cause. They noticed many errors thrown by the Airwallex plugin in the console log that should be cleaned up, too, which may be related to the problem.

    here is the error log screen shot they provided: https://snipboard.io/vzjNnW.jpg

    and showing that the issue is resolved by deactivating the Airwallex plugin: https://www.loom.com/share/9e75f44f3cb14dbfb568abddfb3bd1cf

    Are you able to look into this issue?

    Thanks, Jenny

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Airwallex

    (@airwallex)

    Hi Jenny,

    Thanks for reaching out, we will look into it and let you know what we find.

    Thanks,

    Airwallex Support

    Plugin Author Airwallex

    (@airwallex)

    Hi Jenny,

    Thanks for your patience, we looked into it and fixed the issues where the coupon plugin was interacting with our checkout elements. Please download the latest version and try again.

    Thanks,

    Airwallex Support

Viewing 2 replies - 1 through 2 (of 2 total)
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