Custom Fields Not Included in Emails or Donation Receipt

  • Resolved bssa

    (@bssa)


    4 months, 2 weeks ago

    Hi there, we are busy making a new donation form which also includes the new Beta Event Tickets block. We added some custom fields and everything seem to work fine, except that none of the supplied information in the custom fields are included in the email notifications or donation receipt (PDF).

    We are using the {all_custom_fields} tag to include them in the HTML email template, but that section of the email and donation receipt is just blank.

    We have used custom fields in other forms in the past which worked 100%, but they didn’t include the Event Tickets block – not sure if that is the cause.

    BTW the display settings for each custom field are enabled for ‘Display in Admin’ and ‘Display in Receipt’. I can see the custom fields data in the backend for each donation.

    Thank you in advance for any assistance!

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  • Plugin Support Matheus Martins

    (@matheusfd)

    HI, @bssa.

    I’m glad you reached out.

    As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

    We’re looking forward to helping you get to the bottom of this issue!

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