Facebook not showing

  • Resolved Dumel

    (@dumel)


    4 months, 1 week ago

    I am using a shortcode [feather_share show=”twitter, facebook” hide=”reddit, pinterest, linkedin, tumblr, mail”] in a text module in Divi. The icons show up but the one I really needed, FB is missing.

    I’m not sure if this is relevant but then I saw new error about my FB feed in the bottom right corner. I dont use a FB feed. I looked in the dashboard and there is a Facebook Feed option in the menu probably created by the Smash Balloon Custom Facebook Feed. Did you install that as a bundle? I don’t remember having it. I removed it as I dont see why I would need it create a sharing button.

    So my question is, why does the FB button not show up so I can share my event on FB?

    • This topic was modified 4 months, 1 week ago by Dumel.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello Dumel,

    Thank you for reaching out to ShareThis Support. I understand that you’re experiencing an issue where the Facebook share button is not appearing when using the shortcode [feather_share show="twitter, facebook" hide="reddit, pinterest, linkedin, tumblr, mail"] in your Divi text module.

    Let’s try the following steps to resolve this issue:

    1. Check the Shortcode: Ensure that the shortcode syntax is correct. From your message, it appears correct, but sometimes re-typing it can resolve any hidden formatting issues:
      [feather_share show="twitter, facebook" hide="reddit, pinterest, linkedin, tumblr, mail"]
    2. Plugin Conflict: You mentioned removing the Smash Balloon Custom Facebook Feed plugin. Sometimes plugins can conflict with each other. After removing this plugin, clear your site’s cache and check if the Facebook button appears.
    3. Clear Cache: Ensure you clear any cache (both your site’s cache and your browser cache) after making changes. Cached data might cause the page to display old content.
    4. Check for Updates: Make sure all your plugins, themes, and WordPress core are up-to-date. Outdated software can sometimes cause conflicts or issues.
    5. Plugin Settings: Verify that the ShareThis plugin settings are correctly configured to include Facebook sharing. Navigate to the ShareThis settings in your WordPress dashboard and ensure that Facebook is enabled.
    6. Reinstall ShareThis Plugin: If the above steps do not work, try deactivating and then reactivating the ShareThis plugin. As a last resort, you can also try deleting and reinstalling the plugin to ensure there are no corrupt files.

    If you continue to experience issues, please provide us with any error messages or logs that might be appearing, and we will be happy to investigate further.

    Thank you for your patience, and we look forward to helping you resolve this issue.

    Best regards,
    ShareThis Support Team

    Thread Starter Dumel

    (@dumel)

    Thank you for the support, even if it took 2 weeks to respond. Using your instructions I found the issue and the FB sharing option is now displaying.

Viewing 2 replies - 1 through 2 (of 2 total)
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